CLERICAL SUPPORT

Job Summary: Responsible for direct contact with public. Answering phones in a professional, courteous manner. Professional appearance, speech and demeanor at all times. Taking payments, printing itemized statements, explaining account balances to patients.

• Run daily MVA & WC reports
• Take & post payments to patient accounts
• Upload Weekly Payment report
• Verify affidavit balances
• Open & distribute mail
• Maintaining accurate and up-to-date account information
• Cash posting
• Balance Drawer
• Data entry for various ledgers

Demonstrates Competency in the Following Areas:

Run daily MVA/WC Reports- Print claims and Itemized Statements for MVA/WC

Take patients payments- Take payments over the phone and in person and post payments to their accounts.

Upload Weekly Payment Reports- Integrate payment information from MT into vendor portals weekly.

Verify account balances – Verify account balances for Legal Affidavits for Patient Accounts Director

Mail Duties- Deliver and pick up mail from mailroom. Open mail and distribute to correct recipient in department.

Maintain accurate and up to date information on various projects as assigned.

Cash Posting/ Balance Drawer – Balance cash drawer daily.

Detailed data entry for multiple payment ledgers.

Other essential functions:

Works with other team members effectively.

Assist other team members with back logs as needed.

Identifying and assisting in resolving issues affecting accounts receivable.

Answers the telephone in a polite manner. Communicates information to the appropriate staff.

Demonstrates the ability to be flexible, organized and function well in stressful situations.

Maintaining a high level of professionalism in all written or verbal communication.

Treats patients/families with respect; ensures confidentiality of patient records.

Maintains a good working relationship within the department and with other departments.

Maintains a professional working relationship with insurance companies.

Performs other duties as assigned.

Ensures documentation meets current standards and policies.

Supports and maintains a culture of safety and quality.

Professional Requirements:

Adheres to the dress code; appearance is neat and clean.

Completes annual educational requirements.

Maintains regulatory requirements.

Reports to work on time and as scheduled; completes work within designated time.

Wears identification while on duty; uses computerized punch time system correctly.

Attends 12 staff meetings annually; or reads and returns all monthly staff minutes.

Participates in CQI activities.

Regulatory Requirements:

• High school graduate or equivalent.
• Previous professional office experience preferred.

Language Skills:

• Able to communicate effectively in English, both verbally and in writing.
• Additional languages preferred.

Skills:

• Thorough understanding of Medicare, Medicaid, HMOs, PPOs, private insurance companies.
• Basic computer knowledge, Microsoft Excel, data entry skills.

Physical Demands:

• Normal hospital environment. Close eye work. Hearing within normal range. Operates computer, typewriter, copier, calculator, telephone, fax machine, and general office equipment. Continuous sitting. Occasional standing, walking, and bending within the work areas. Minimal lifting up to 40 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising patient care.