What are the responsibilities and job description for the Account Manager Security Guard Firm position at Johnson Security Bureau, Inc.?
Location: JSB Office, Bronx, New York
Work Type: Full Time
Salary: $70,000/year
Experience: 4 years minimum in team management, scheduling, hiring, and client relations.
Expected duties may include but are not limited to:
- Build professional relationships with assigned security officers;
- Schedule security officers and maintain stable work schedules (75-100 team members, multiple locations);
- Handle call-outs of security officers 24/7;
- Coordinate with Human Resources to meet with security officers who are performing well for recognition;
- Coordinate with Human Resources to coach security officers with poor performance;
- Coordinate site coverage for special requests from clients and staff;
- Work closely with Talent Management (HR) to recruit security officers that are the best fit for JSB culture and expectations;
- Work with Field Supervisors to ensure sites are operating accordingly;
- Prepare reports and recommendations for weekly staff meetings;
- Ensure all security team members are properly trained before working in any position;
- Train security officers;
- Perform regular evaluation of all team members;
- Perform site visits on a regular frequent basis;
- Review site visit reports and respond appropriately;
- Ensures a high level of client satisfaction through proactive site visits, schedules, and immediate follow-up to client concerns;
- Maintain current and working knowledge of site contract requirements;
- Escalate important incidents and other reports to JSB management and necessary client reps;
- Review time and attendance for security officers;
- Report to management of any staffing problems that may arise as client requirements change;
- Ongoing review of training material with subordinates to ensure compliance with all JSB policies and procedures;
- Respond to callouts and open posts, adjust schedules;
- Coordinate with field management and client’s management team;
- other duties as needed.
Requirements:
- 4 years minimum in team management, scheduling, hiring, and client relations.
- Strong and Consistent Work Ethic
- Detail orientated
- Able to meet deadlines
- Excellent computer skills
- Solid understanding of scheduling
- A high degree of accuracy and attention to detail
- Professional Demeanor and Appearance
- Strong verbal and written communication skills
- Command of the English language and ability to be clearly understood in English
- High School Diploma or G.E.D. required
- Authorized to legally work in the United States
- Pass a drug test with negative results
- Pass an extensive background check, including criminal history, personal references, and employment and education verification, as well as Department of Motor Vehicle and credit checks, if applicable
- If prior military, must be able to provide a DD214 discharge document with discharge status indicated, upon job offer
Benefits:
- 401K
- Healthcare
- Paid Vacation
- Sick Time
- TransitChek
Salary : $70,000
