What are the responsibilities and job description for the Service Advisor position at Johnson Sewell Ford?
We are seeking a Service Advisor to join our team! This role involves assisting customers with repair and maintenance service requests, ensuring accurate documentation of customer concerns on repair orders, and advising on necessary scheduled maintenance.
The Service Advisor reviews repair actions with customers upon vehicle delivery, supports the Service Manager, maintains accurate repair records, promotes company activities, and follows safety and environmental practices.
Additional duties as assigned.
Service Advisor Compensation and Benefits :
Competitive Pay - Commission Based
- Health, Medical and Dental
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Employee vehicle purchase plans
- Family owned and operated
- Long term job security
Service Advisor Responsibilities :
Greet customers promptly.
Obtain customer and vehicle information.
Clearly report all vehicle symptoms as described by the customer.
Determine and recommend maintenance base on age, mileage and history of vehicle.
Prepare a complete and accurate estimate of cost for labor and parts.
Establish follow up time.
Monitor the progress of each vehicle throughout the day, and update customers frequently.
Verify that the final invoice reconciles with the work performed on the repair order.
Explain all completed work and charges to customers.
Service Advisor Requirements :
High school diploma or equivalent, ASE Certification required
Ford Certification
Previous experience at a Ford dealership is preferred
B level qualifications, including Diagnostic, Electrical and Engine Repair
Dexterity, requiring a steady hand, excellent hand-eye coordination
Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment
Excellent customer service skills and basic computer competencies
Positive, friendly attitude, along with an eagerness to improve
Enjoy working in a dynamic environment
Teammate with ability to collaborate with others effectively
Ability to learn new technology, repair and service procedures and specification
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
