Technology Support Specialist

Job Summary The Technology Support Specialist is directly responsible for the support, management, and maintenance of technology systems used by our educators, students, and staff. The Technology Support Specialist provides technical assistance, responds to questions, and resolves issues concerning computer hardware, software, printing, installation, and operating systems. Supervisory Responsibilities None Essential Functions •Provide end-user technology support for faculty, administrators, and staff including Tier I support for Aspen Student Information System and Google Workspace apps. •Accurately track, prioritize, and respond to support requests in a ticketing system. •Assist in preparation of district, state and federal reports. •Utilize Google Admin Console to manage and maintain user accounts, security settings, devices and apps. •Deploy, manage, maintain, and troubleshoot software including, but not limited to curriculum, educational applications, and productivity software. • Collaborate with the Instructional Technology Specialist to support faculty and students. •Use systems administration tools including, but not limited to Google Admin Console, Mobile Device Management (MDM), deployment and imaging tools, etc. •Manage and help maintain hardware inventories, including Chromebooks, laptop and desktop computers, iPads, audio/visual systems, printers, peripherals, and other tools. •Coordinate repairs and maintenance with hardware vendors when necessary. •Assist the Network Manager and Director of Technology with maintenance and troubleshooting tasks related to district computer systems. •Follow security procedures and maintain records as needed to perform all duties. •Assist the Director of Technology in planning new technology purchases. •Contribute to the district’s library of technology reference and procedural documentation. •Attend weekly data meetings virtually as well as occasional offsite meetings at district schools and other Rhode Island locations. Required Knowledge/Skills/Abilities •Experience providing end-user technology support. •Ability to systematically analyze, troubleshoot, and solve problems. •Ability to manage projects independently. •Ability to work closely and collaboratively with colleagues and vendors. •Working understanding of networking and TCP/IP basics. •Excellent written and oral communication skills. •Strong work ethic and organizational skills. •Ability to triage and prioritize workload. •Strong understanding and commitment to security, privacy, and confidentiality. Education and Experience •Bachelor’s degree in Computer Technology or a related field. •Minimum 3-5 years’ experience in providing end-user technology support. •Google support certification(s) or willingness to obtain required. •Knowledge of and experience with Google Apps for Education, Securly MDM, IncidentIQ, or similar educational software desirable. Physical Requirements •Prolonged periods sitting at a desk and working on a computer. •Must be able to lift up to 20 pounds at a time. •Must be able to access and navigate all areas of the schools and other facilities as needed. Other Duties The activities, duties or responsibilities contained in this job description is not a comprehensive listing that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Johnston Public Schools provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. Consistent with the Americans with Disabilities Act, it is the policy of the Johnston Public Schools to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the human resources department at (401) 233-1900 ext. 2450.