What are the responsibilities and job description for the HVAC Counter Support Associate position at Johnstone Supply - J Team Group ?
Job Description
Job Description
Job Duties :
Assist customers / counter with ALL special orders and non-stock items Provide product recommendations and / or price quotes Support store and counter staff with Large line-item orders and job quotes Direct ships - verifying shipping and freight. Bill customer and receive in PO Work with branch manager to develop and execute sales promotions Point of contact for ALL web orders Overseeing pickup lockers Any other duties as required by your supervisor Alternative Duties :
Assist with customer service and sales, including answering phones Assist with annual physical count of full warehouse inventory and cycle counts Assist with any special duties and assignments as needed to support the efficient functioning of the store Assist with instore, customer training and special events Assist with any dealer branch material and items General Results and Responsibilities :
Adheres to all company policies, procedures, standards, and business ethics codes Maintains professional communication when interacting with customers and coworkers Treat all customers and coworkers with a helpful and courteous attitude Keeps communication open to maintain a healthy work environment Report any consistent problems that are not being resolved to the supervisor Education and Experience :
Required :
High School Diploma / GED required OR equivalent combination of education and experience Clean driving record Preferred :
Minimum 3 years of HVAC customer service or sales experience Experience with computer or barcode-driven inventory management systems Must be able to read blueprint to perform mechanical take-offs Job-Specific Knowledge, Skills & Abilities
Key Skills :
Problem-solving skills : listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems. Skill in following through on commitments. Ability to manage time in a deadline-driven environment. Strong ability to multitask and skill in prioritizing work. Excellent communication and customer service skills. Ability to maintain a positive and friendly demeanor in a stressful and fast-paced environment. Ability to work efficiently and with a sense of urgency. Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships. Ability to meet store accuracy and productivity standards. Job Posted by ApplicantPro
View More
Apply for this job
Receive alerts for other HVAC Counter Support Associate job openings
Report this Job
