Warranty Assistant

Position Overview

The Warranty Assistant is responsible for processing warranty claims with vendors, researching unpaid claims, and ensuring credits or replacement parts are issued. This role also oversees in-warranty and out-of-warranty repairs, as well as handling equipment sold at a discount (scratch & dent). Strong attention to detail and proactive follow-up with vendors are key to success in this position.

Job Description

Warranty & Claims Processing :

• Initiate, process, and track warranty claims with vendors.
• Research unpaid claims and follow up with vendors to ensure credits or replacement parts are issued.
• Handle in-warranty and out-of-warranty repairs, as well as equipment sold at a discount (scratch & dent).
• Process extended parts and / or labor warranty contracts.
• Identify discrepancies on warranty tags and escalate to the sales and inventory control teams.
• Communicate regularly with sales staff and vendors to ensure smooth warranty processes.
• Provide necessary research and support for warranty-related inquiries.
• Attend product and warranty-related webinars for continued education.

Administrative & Support Functions :

General Responsibilities :

Process & Organizational Skills :

Communication & Interpersonal Skills :

Education, Experience, and Job Specific Skills

Required :

d, Excel, JEN, and the DDI Inform system).

Preferred :

Physical Demands & Work Environment

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give

instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. The company is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Job Posted by ApplicantPro