What are the responsibilities and job description for the Territory Manager position at Johnstone Supply Knoxville Group?
Position Purpose:
Contributes to company growth and profitability by growing new and existing customer sales in assigned geographical territory.
Leadership Summary:
This position has no formal supervisory responsibilities.
Compensation:
Compensation will depend on experience in the field and sales roles.
Essential Job Results and Responsibilities:
- Territory Planning: Develops a thorough knowledge base of customers in the territory. Conducts research to understand customer revenue potential, creditworthiness, business focus and operations, current supplier and manufacturer relationships, and other information pertinent to determining customer fit. Categorizes and prioritizes accounts, and allocates time to highest priorities. Maps opportunities into territories/zones.
- New Customer Engagement: Initiates contact with customers and develops relationships with influencers and decision makers. Questions, listens and observes to uncover customer needs.
- Presents Insights and Solutions: Takes a consultative approach to sales by proposing product and service programs that are linked to customer needs, while maintaining profitability metrics. Articulates the value of programs and services in terms of resolving customer needs and problems.
- Closes Business: Collaborates with customers to define next steps, and coaches customers through the buying process.
- Sales Planning: Works with customers to plan and forecast sales. Participates with management in updating territory plans, forecasts and setting territory sales goals.
- Ongoing Customer Engagement: Calls on customers on a regular basis to ask for feedback; review and adjust forecasts and programs as necessary; provide insights about the market, industry, supplier marketing programs, and other opportunities available for customers. Develops a trusted business advisor relationship with customers.
- Internal Coordination & Communication: Provides customer information to the branch team to help them support the customer. Communicates product and pricing programs, as well as specific things needed from each department to support customer commitments. Follows up to ensure internal departments are able to meet customer expectations. Proactively follows up on leads or issues uncovered by the branch team.
- Problem Resolution: Serves as the main point of contact to resolve customer issues or problems.
- Tracking and Reporting: Inputs customer interactions into CRM tool. Analyzes customer sales, margins, share of wallet, buying behaviors, and Accounts Receivable. Provides reports to management on a regular basis.
- Maintains Expertise: Monitors market conditions, product innovations, and competitors' products, prices, and sales. Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from sales manager and other knowledgeable sources.
- Represents Johnstone: Serves as a representative of the company at trade association meetings, industry events, open houses, or other events at the customer’s request.
Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
