What are the responsibilities and job description for the Counter Sales Representative position at Johnstone Supply, The Balsan Group?
We’re seeking a Counter Sales Representative to assist customers, process orders, and provide expert product advice. Enjoy a fast-paced environment, competitive pay, and growth opportunities.RESPONSIBILITIESThe responsibilities of the Counter Sales Representative include, but are not limited to:Customer Service
- Greet customers and assist them in locating the products they need
- Assist customers in selecting HVAC equipment, parts and supplies based on their needs
- Handle customer inquiries and concerns in a professional and timely manner
- Provide recommendations and guidance to customers based on their specific requirements
- Provide accurate information regarding the availability of in-stock items
- Process orders, invoices, and returns using the company’s POS system
- Generate new and repeat sales by providing product and technical information promptly
- Calculate and quote process, discounts, and applicable taxes
- Upsell additional products or services to customers
- Follow up on sales leads and inquiries to generate additional business
- Coordinate with warehouse and purchasing teams to ensure product availability
- Assist customers with technical questions or issues related to HVAC products
- Refer complex technical inquiries to TSA
- Maintain accurate records of sales transactions, customer interactions, and inventory movements
- Assist with general administrative duties such as filing, data entry, and phone/email correspondence
- Monitor stock levels and communicate replenishment needs to management
- Assist in stocking shelves and organizing inventory
- Competitive pay
- Competitive medical, dental, vision, and prescription insurance coverage
- Bonus
- Earn PTO hours immediately
- Paid holidays
- Opportunities for development
- 401K with a company match
- A high school diploma or equivalent is required
- Prior experience in sales, counter sales, or related field
- Strong communication and interpersonal skills
- Attention to detail and ability to multitask in a fast-paced environment
- Proficiency with computers and different software programs
- Must be able to bend, stand, reach, pull, lift, and carry items up to 75 pounds
- 2 years of experience in customer service or sales
- HVAC industry experience
- Eclipse software experience
- Hungry
- Humble
- Smart
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