Inside Sales

Position Purpose:

Contributes to branch sales growth and profitability by providing prompt, friendly and professional service to Johnstone customers in-person and over the phone.

Essential Job Results and Responsibilities:

Customer Service Results and Responsibilities
1. Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.
2. Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.
3. Researches and sources products for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .
4. Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.
5. Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.
6. Develops good working relationships and rapport with customers. Greets regular customers by name.
7. Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc.
8. Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.
9. Follows company pricing and credit guidelines

Sales Results and Responsibilities
1. Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.

2.Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply
3. Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.
4. Uncovers and communicates sales lead information to outside sales staff and management.
5. Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.
General Results Responsibilities
1. Maintains knowledge of new and existing products and inventory by participating in training, studying Johnstone and industry catalogs and web sites, and seeking knowledge from experienced staff members and factory reps.
2. Assists in receiving, shipping and general warehouse duties.
3. Is organized and orderly maintaining appropriate records.
4. Completes all transactions and necessary paperwork accurately and in a timely manner.
Johnstone Supply believes that each employee’s contribution should not be limited by the assigned responsibilities. Therefore, it is expected that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Johnstone Supply is seeking a full-time Inside Salesperson for our Huntsville location to serve walk-in and phone customers.

We are looking for energetic and dedicated individuals to join our team. This individual must enjoy multi-tasking in a fast-paced environment and have the ability to work with others in a team-based atmosphere. This person will also need to be comfortable with computers. An outgoing personality and a record of success in sales and customer service are requirements. Experience in selling and/or knowledge of HVAC/R equipment and parts preferred. Inventory control experience including Cycle Counts also preferred. We offer a competitive salary as well as group insurance, vacation and sick time, six paid holidays, and a retirement plan with up to 4% employer match. The compensation range will be based on experience in the HVAC/R industry and includes a monthly bonus. Please reply with your resume and salary requirements.

Here at Johnstone, we understand that finding the right career is one of the most important decisions you will make in your adult life. It’s our belief that work should be challenging and rewarding. Employees should always be valued for their dedication and excellence.

Who we are:

CBD Distribution dba Johnstone Supply is an HVAC/R wholesaler operating 13, (soon to be 14) locations in the Southeastern region of the United States. We are in search of team members to meet the demands of our growing business and clientele base. We are actively seeking a key member to add to our team. Our preferred candidate should be creative, resourceful, and have an eagerness to work for an established business in a fast-growing market.

Benefits | What’s in it for You:

• Hourly pay
• Direct Deposit
• Medical / Dental / Vision/ 401k / Life / Disability
• Challenging yet friendly work environment
• Career advancement and growth opportunities available
• Schedule:8-hour shifts
• Monday to Friday

If this sounds like the right fit for you, apply today!