Warehouse Associate

Counter and Warehouse Associate

Johnstone Supply - The Temple Group is looking to expand our team in Wichita, KS. We are a growth-oriented company seeking an energetic, engaging, knowledgeable, and dedicated individual to join our team as a Counter and Warehouse Associate.

WHO WE ARE:

Johnstone Supply has been providing brand name products, expert technical knowledge and superior customer service to the HVACR (heating, ventilation, air-conditioning and refrigeration) industry since 1953. Our company is locally owned and operated, backed by the national support of the Johnstone Supply Cooperative. Please visit our website at www.johnstonesupply.com.

THE OPPORTUNITY:

Our Counter Associates contribute to branch sales growth and profitability by providing prompt, friendly and professional service to Johnstone customers in-person and over the phone.

Duties

Warehouse Duties

1. Quickly and accurately receives, processes and stores incoming product shipments.

2. Ensures shipments are inspected and damages or shortages are noted on trucking company delivery document. Initiates freight claim procedure when necessary.

3. Checks incoming delivery contents against packing list to verify accurate and full delivery.

4. Prepares receiving reports and notes any shortages, damages or overages. Promptly reports any discrepancies to supervisors.

5. Verifies vendor part number and Johnstone stock number for all incoming products. Determines proper bin number and/or location of incoming products. Stores incoming products in proper location according to bin number or product sequence.

6. Selects products from inventory to fill customer orders.

7. Prepares, packs, and scans (as appropriate), and stages products for inter-store transfer and customer pick-up and delivery in accordance with established standards (e.g. hazardous materials). Ensures that packaging is sufficient to avoid damage.

8. Processes documentation necessary to ship inter-store transfers and customer orders, including bills of lading, packing lists, small parcel manifests and other necessary documents.

9. Loads delivery vehicles and assists customers with will call pickups.

10. Processes customer returns. Ensures returns are in sellable condition per company policy.

11. Verifies that warranty paperwork has been properly and neatly filled out. Initiates warranty return process, and stages product in warranty area.

12. Performs periodic cycle counting on assigned items in order to keep accurate records of inventory. Verifies actual counts of stock against computerized records. Investigates and reports discrepancies.

13. Ensures safety by maintaining cleanliness of warehouse. Ensures that aisles are free of potential hazards. Reports unsafe conditions to management.

14. Operates hand trucks, pallet jacks, forklifts, order pickers, and other equipment safely and in accordance with organizational procedures. Monitors equipment and promptly reports any safety or maintenance concerns to supervisors.

15. Always wears protective equipment according to company policies and procedures. Accesses Material Safety Data Sheets (MSDS) as needed and when appropriate.

16. Maintains required hazardous materials, forklift, and other internal and external certifications.

Alternative Duties

1. May drive delivery truck or van to transport items to other stores or customer locations. Maintains drivers license and clean driving record. Performs vehicle safety checks before driving.

2. May assist with customer service and sales, including answering phones, greeting customers, and servicing the sales counter.

3. May assist in annual physical count of full warehouse inventory.

4. May assist with special duties and assignments as needed to support the efficient functioning of the store.

General Results and Responsibilities

1. Adheres to all company policies, procedures, standards and business ethics codes.

2. Maintains professional communications when interacting with customers and coworkers. Treats all customers and coworkers with a helpful and courteous attitude.

Counter - Customer Service Results and Responsibilities

1. Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner.

2. Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions. Identifies alternate or substitute products to meet customer needs.

3. Researches and sources product for customers using a variety of tools, including point-of-sale computer system, catalogs, websites, JXI, and industry and store contacts .

4. Enters sales orders into point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines.

5. Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order.

6. Develops good working relationships and rapport with customers. Greets regular customers by name.

7. Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc

Sales Results and Responsibilities

1. Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales.

Educates customers/prospects re: the variety of products available for sale and the benefits of shopping at Johnstone Supply

3. Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them.

4. Uncovers and communicates sales lead information to outside sales staff and management.

5. Promotes surplus, sale, discounted and obsolete inventory to customers in order to maintain proper inventory levels. Communicates unexpected increases or decreases in product demand and inventory to purchasing or management.

Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs.

Follows company pricing and credit guidelines

The successful candidate will possess the following:

Required:

• Required: High School Diploma or G.E.D and minimum of two years related experience and/or training in the HVAC/R industry; OR equivalent combination of education and experience.

Preferred:

• 6 months experience in warehouse operations in a wholesale environment
• Experience driving a forklift
• Experience with computer or barcode driven inventory management systems

Job-Specific Knowledge, Skills & Abilities

Warehouse Operations

· Basic computer skills, including knowledge and skill in the use of inventory management systems and office software (e.g. Email programs, Internet browsers)

· Basic math skills sufficient to manage inventory, including addition, subtraction, multiplication and division.

· Ability to use computer systems and manual procedures for organizing and identifying products and communicating with coworkers.

· Adequate physical strength and stamina to repeatedly lift, carry, move, and set down up to 75 pounds.

· Skill in operation of heavy equipment, including delivery vehicles, forklift, pallet jack, and order picker.

· Strict attention to detail

Personal Effectives

· Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.

· Skill in following through on commitments.

· Ability to manage time in a deadline driven environment.

· Strong ability to multitask and skill in prioritizing work.

· Excellent communication and customer service skills.

· Ability to maintain a positive and friendly demeanor in a stressful and fast paced environment.

· Ability to work efficiently and with a sense of urgency.

· Ability to demonstrate considerable tact and diplomacy in dealing with others and to maintain relationships.

· Ability to meet store accuracy and productivity standards.

Expected Work Behaviors:

· Keeps the company’s best interest in mind at all times.

· Maintains a professional personal appearance.

We value the dedication and solid work ethic of our employees and we offer superior compensation, including: Health Insurance, Dental Insurance, Vacation, Sick Leave, Retirement Program, and a friendly professional working environment.

We are an equal opportunity employer. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• HVAC/R: 1 year (Preferred)
• Warehouse: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $16