What are the responsibilities and job description for the Will Call Flex position at Johnstone Supply- The Ware Group?
Position Summary
Position “flexes” between warehouse operator and inside sales representative responsibilities. Warehouse functions may include (but are not limited to) receiving, order filling, stock replenishment, will call, cycle counts and delivery. On the counter, provides prompt and courteous service to customers that includes: sales, merchandising, order processing, pricing, product research, promotional activities and all aspects of customer service. Showroom stocking, organization and cleaning are required on an as-needed basis.
Essential Job Function
- Services customers’ needs at Will Call counter by providing friendly, accurate and prompt fulfillment of orders.
- Receives product into the warehouse; inspects freight for damage, verifies quantity ordered, checks shipments against packing lists. Uses RF scanner to receive product.
- Replenishes stock, including re-stocking of picking stock, filling bin boxes, facing cartons, storing pallets, and rotating product as needed.
- Fills customer orders by picking product using RF scanner, ensuring accuracy by scanning barcodes, and packing product into cartons or pallets.
- Delivers products to customers as needed.
- Services customer needs on the counter by providing friendly, accurate and prompt fulfillment of orders.
- Handles customer warranty claims and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOP’s).
- Enter sales orders into Sales Order Entry System and process credit card payments or receive cash payments all in accordance with SOP’s.
- Answers incoming customer telephone calls and provide all aspects of customer service by; providing quotes or taking sales orders, research products/services and answering general information questions.
- Maintains Min / Max flow of product in showroom and displays by; stocking merchandise, facing shelves, organizing product in accordance to merchandising plan-o-gram, removing litter and dusting and cleaning shelves.
- Balances individual daily sales transactions to payments received in accordance with the company’s cash handling policy.
- Identifies damaged inventory and bring this to the attention of the Store Manager for mark-down and quick sale.
- Maintains a neat, clean and professional personal appearance.
- Attends training seminars on products and services in order to acquire product knowledge in order to provide informed and effective customer service.
- Perform other duties as requested in order to maintain our high level of customer service through timely and effective teamwork.
Why the Ware Group?
- Competitive Pay
- Comprehensive benefits package including Health, Dental, and Vision
- 401K with company match
- Tuition Reimbursement Program
- EAP Program
- Employee Wellness Program
- Employee Referral Program
- Warehouse Safety Reward Program
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
