What are the responsibilities and job description for the Full- time Member II Service Expert position at Join Our Team at Jersey Shore Federal Credit Union...?
Position: Member Service Expert
Overview: As a Member Service Expert, you will report to branch management and be a key point of contact for member interactions and transactions. This role requires an analytical, inquisitive, and enthusiastic individual dedicated to creating a positive member experience while providing guidance on our products and services.
What You’ll Do:
- Serve as a trusted expert and resource for both members and team members.
- Provide outstanding service while addressing member inquiries and concerns.
- Support the branch supervisor in training and developing team members.
- Identify operational issues and recommend improvements.
- Mentor and guide Member Service Representatives on complex issues.
- Participate in cross-selling efforts to enhance member services.
- Open New Accounts
- Process all consumer and Home Equity loans
- Recommend First Mortgages
Position Details:
- Type: Non-Exempt (Hourly)
- Hours: Monday through Friday, rotating Saturdays
Qualifications:
- High school diploma or equivalent (college coursework preferred).
- 3-5 years of credit union/banking experience; sales experience is a plus.
- Specialized certifications (e.g., FIcEP, CCUFC) preferred.
- Strong critical thinking, problem-solving, and communication skills.
- Detail-oriented with the ability to multitask.
- Proficient in Microsoft Office and web-based applications.
Skills & Attributes:
- Natural communicator who can simplify complex topics for others.
- Champion for our members and the community.
- Ability to handle and deescalate challenging situations professionally.
- Understanding of financial industry concepts and regulations.
- Commitment to ongoing learning and personal growth.
Why JSFCU?
At JSFCU , we foster an inclusive culture that values every member of our team. We’re not just a credit union; we’re a community dedicated to making a positive impact. Join us in guiding our members through the moments that matter most.
Interested? Apply today to start your journey with Jersey Shore Federal Credit Union
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Credit union membership
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Prescription drug insurance
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Rio Grande, NJ 08242: Relocate before starting work (Required)
Work Location: In person