Senior Associate of Customer Relationship Management (CRM)

Who Are We?  Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit.  Our vision is to introduce an elevated plasma donation experience to markets with smaller populations that’s grounded in convenience. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.  We have grown from 2 to 30 operations in less than three years and plan to continue our rapid expansion. We are looking for people who share in our passion for helping others and are invigorated by the speed at which our start up moves. Come join us as we help the world gain access to more plasma - one donation at a time.    What You'll Do:   As the Senior Associate of Customer Relationship Management (CRM), you will play a key role in crafting strategic programs, interventions, and communications designed to boost donor retention and engagement. You’ll leverage a variety of channels, including email, SMS, push notifications, in-app messaging, and promotions, to deliver the most impactful message at the right time. You'll contribute to delivering personalized, effective communications that create lasting connections with our donors. Manage and execute the monthly and seasonal promotional calendar to ensure consistent, timely outreach to our donors. Develop and test email, SMS, push notifications, and in-app messaging campaigns, ensuring they resonate with donors and drive engagement. Conduct A/B testing on messaging strategies, identifying which channels, content, and copy deliver the highest impact. Analyze campaign performance data to refine and optimize messaging strategies for continuous improvement. Partner with the cross-functional teams to ensure cohesive messaging across all channels and touchpoints. Recommend personalization opportunities for donor communications based on data-driven insights and segmentation. Maintaining CRM tools and ensure accurate segmentation of donor lists for targeted campaigns.  Who You Are: Adaptable & Resilient: You thrive in a fast-paced, dynamic environment, remaining calm under pressure while managing multiple projects and priorities. Customer-Centric: You are passionate about creating a superior, personalized experience for our donors and are invested in their success. Data-Driven: You bring strong analytical skills, using data to guide your decisions, refine strategies, and optimize results. Excellent Communicator: You’re skilled at delivering clear, concise, and impactful messaging that resonates with donors, both in written and verbal formats. Collaborative: You enjoy working cross-functionally with teams to create and execute impactful CRM strategies. Benefits  Competitive compensation with bonus potential Medical, Dental, and Vision insurance Paid time off Company paid holidays Career growth opportunities