What are the responsibilities and job description for the Senior Manager of People Operations position at Join Parachute?
Who We Are:
Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit.
Our vision is to introduce an elevated plasma donation experience to markets with smaller populations that’s grounded in convenience. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need.
We have grown from 2 to 30 operations in less than three years and plan to continue our rapid expansion. We are looking for people who share in our passion for helping others and are invigorated by the speed at which our start up moves. Come join us as we help the world gain access to more plasma - one donation at a time.
What You'll Do:
As Senior Manager, People Operations at Join Parachute, you’ll be the architect of key People programs that fuel a high-performance, empowered workforce. Our priorities will evolve as we grow, but here are some of the big-impact areas you will tackle first:
🚀 New Hire Onboarding: Create a best-in-class onboarding experience that makes new employees feel ready to do their best work fast. You’ll design a program that ensures every new team member (corporate, center leadership, and frontline staff) feels welcomed, prepared, and ready to contribute.
🎯 Data-Driven Hiring: Create feedback loops to help us hire and retain high performers in our critical, high-volume roles.
🙌 People Team Engagement Model: Using user-centered design principles, build seamless, intuitive employee experiences (e.g., internal mobility, benefits support).
📈 Performance & Growth: Develop systems that set clear expectations, hold managers accountable, and help employees understand how they’re doing - and how to grow at Parachute.
✨ And More! We’re in hypergrowth mode, which means there’s no shortage of strategic, high-impact People initiatives waiting for your expertise. This might include anything from system updates to People analytics to prioritized metrics to report on. If the work has a significant impact for employees at Parachute, it might be added to the backlog!
Who You Are:
🧩 A Problem Solver: You don’t just spot issues - you dive in, untangle complexity, and design scalable solutions. Whether it’s streamlining onboarding, refining performance management, or enhancing employee engagement, you drive to impact.
🤝 A Collaborator: You thrive in cross-functional environments, working seamlessly with leaders, managers, and frontline teams. You know that the best People programs aren’t built in a vacuum—they’re co-created with the people they serve.
📈 Committed to Growth: You believe that great companies are built on continuous learning—both for employees and for the People function itself. You’re always looking for ways to improve your own skills, and the improve the impact you have.
💛 A People Person: You’re passionate about creating meaningful experiences for our employees. You understand that “People Operations” isn’t just about policies and processes—it’s about fostering a workplace where employees feel valued, supported, and set up for success.
Benefits
- Once in a career growth opportunities
- Colleagues committed to making a difference
- Competitive compensation
- Medical, Dental, and Vision insurance
- Paid time off
- Company paid holidays
