Specialist, IT Support

Location: Austin, TX (Onsite) Who Are We? Powered by technology and compassionate design, Parachute has reimagined the plasma donation experience into one that is easier and friendlier. Using a simple app, our members can book donations and track earnings from the palm of their hand. In using a tech-forward approach, we’re able to offer each member a highly personable and best-in-class experience that’s consistent at each and every visit. Our vision is to introduce an elevated plasma donation experience to markets with smaller populations that’s grounded in convenience. This model allows us to positively impact the industry supply chain and help patients gain access to the medication they need. We have grown from 2 to 30 operations in less than three years and plan to continue our rapid expansion. We are looking for people who share in our passion for helping others and are invigorated by the speed at which our start up moves. Come join us as we help the world gain access to more plasma - one donation at a time.  What You'll Do:    As an IT Support Specialist at Join Parachute, you’ll play a vital role in keeping the company’s desktop and site infrastructure running smoothly. You’ll manage IT systems, troubleshoot issues, and provide hands-on support to ensure optimal performance for workstations, networks, and other key IT hardware.  Provide front-line support to users and troubleshooting technical issues. Install, configure, and upgrade IT systems, including hardware and software. Support the installation and maintenance of infrastructure equipment (routers, switches, cameras, etc.) at new centers. Collaborating with cross-functional teams to improve operational processes and best practices. Maintain and update IT documentation (FAQs, user guides, SOPs). Provide ongoing operational support, including system updates, security patches, and bug fixes. Who You Are: Proactive and enthusiastic with a strong customer service mindset Thrive in fast-paced environments and enjoy solving technical problems Skilled at troubleshooting hardware, software, and network issues Excellent communicator, comfortable working independently and with cross-functional teams A self-starter with a positive, solution-oriented approach Able to travel up to 30% of the time Experienced with infrastructure components (routers, switches, WAPs) Proficient in supporting Microsoft Windows, Office 365, and desktop applications  Benefits  Competitive compensation with bonus potential Medical, Dental, and Vision insurance Paid time off Company paid holidays Career growth opportunities