What are the responsibilities and job description for the Part-Time Contact Center Rep 2 position at JOIN PDX?
About Us
Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.
Who Should Apply
Mid American Credit Union is looking for individuals that like to be challenged, rewarded and inspired! This job is perfect for self-motivated, quick thinkers with unmatched problem solving skills. We are looking for someone who possesses proven member service and sales skills; strong verbal and written communication; and above all else a strong desire to serve members and co-workers. Are you ready to be a part of a team that exceeds member expectations every day?
What You'll Do
At Mid American Credit Union a Contact Center Representative 2, serves as an ambassador for the credit union with the overall purpose of providing friendly and efficient customer service to our members. The primary responsibility of this position will be to ensure our member's needs are met by developing ongoing relationships with them to make their visits a memorable experience. You will deliver exceptional member service through inbound and outbound channels (phone, email, chat, text, etc....) while successfully servicing and selling Mid American Credit Union products and services to our members.
Do you enjoy learning new things? As a Member Service Representative you will have the opportunity for continued learning as you complete a 5-tiered training program with increased responsibilities. In addition to hourly rate, there will be an opportunity for incentive pay at conclusion of training!
Member Relations
- Perform inbound and outbound member servicing activities in a professional, accurate, courteous, friendly and timely manner to ensure the member's need are met.
- Demonstrate patience, respect and empathy when dealing with members and co-workers.
- Confidently present solutions and perform inbound and outbound onboarding and sales activities to fit members' needs.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Member Resolution
Cultural Responsibilities
Be committed to being part of the Mid American team! Show commitment to learning and growth. Consistently demonstrate a positive attitude and strong people skills during interactions with co-workers and members. Be able to work individually as well as with a team. Embrace change and be able to think of new ideas to assist our members. Demonstrate financial responsibility and professionalism.
What You Need to Get the Job Done
What You'll Love About Us
An Equal Opportunity Employer
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
This Company Participates in E-Verify
The Right to Work
Este Empleador Participa en E-Verify
El Derecho a Trabajar