What are the responsibilities and job description for the ISP Field Technician – IN/IL position at Joink, LLC?
Joink is expanding—and we’re always looking for talented team members to join us. Here, you’ll thrive in a fast-paced, dynamic environment where you can see the impact you make on peoples’ lives, every day.
In return, we offer competitive salaries and benefits with opportunities for advancement.
POSITION SUMMARY
This representative will work on the Inside Plant (ISP) team to install, test/certify, label, maintain and document fiber optic cabling inside residential and business customer settings, working with them to develop a plan for installation and ensure they are able to connect their devices.
REPORTS TO
- ISP Supervisor
SUPERVISES
- No direct reports
- May lead, train, or participate in work team assignments.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Arrive at the customer’s property on time and work efficiently to complete work according to daily schedule.
- Develop an installation plan with the customer, keeping them informed of all steps that will be involved and obtaining agreement.
- Complete installation according to Joink standards and best practices, escalating to team Lead when questions or assistance with troubleshooting is needed.
- Test and assist customers with device connections in the home.
- Notify Supervisor/Lead when installations are completed through established notification procedure system.
- Reach out to team Lead with install questions and for troubleshooting help.
- Maintain a professional appearance and a clean, well-organized van stocked with appropriate tools and inventory.
- Sign out daily inventory accurately.
- Accurately document work completed throughout the day in company software, following all associated procedures.
- Driving duties include conveying materials, equipment, and staff to and from work sites.
KNOWLEDGE, SKILLS, AND ABILITIES
- Adept in verbal communication.
- Ability to maintain a professional demeanor.
- Ability to evaluate situations and adjust to changing priorities.
- Ability to learn and use specific computer programs.
- Ability to use hand tools, work on ladders, and work in attics and crawlspaces.
- Handle confidential information, including thoughtful use of cell phone conversations in a public setting and electronic recordkeeping in compliance with client and Joink requirements.
WORKING ENVIRONMENT
- 40 hours per week with mandatory overtime on Fridays
- Voluntary Saturdays
- Mix of indoor and outdoor work, year-round, in all weather conditions
- Must be able to work overtime with and without notice.
- Occasional travel for training and professional development
- Must be willing to travel to other Joink regions 10-15% of the time to complete work when needed, with occasional overnight stays.
QUALIFICATIONS
- Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
- Valid driver’s license and driving record that falls within policy requirements.
- Ability to perform both mechanical work (pulling cable, installing wire, mounting brackets, punching down CAT5e) and technical work (training occurs on the job).
- Candidates which have the following will have priority:
- Associates’ degree related to telecommunications or 2 years’ equivalent experience
- Construction experience, either residential or commercial
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this Job, the employee is regularly required to stand; walk; use hands and fingers to feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and /or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.
OTHER DUTIES
Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.
EEO STATEMENT
Joink, LLC is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
