What are the responsibilities and job description for the Medical Receptionist/Front Office position at Joint Center?
We are a growing medical practice seeking a team player to join our team. Our practice is dedicated to evaluating and treating both acute and chronic knee pain through noninvasive treatments. We are seeking a reliable and motivated Medical Receptionist. Candidates must be detail-oriented, be able to multitask, have a pleasant personality, be a team player, and possess professional etiquette.
The Medical Receptionist plays a vital role in our medical office and in many respects, is the "face of the company." This position requires excellent interpersonal skills, a friendly and outgoing personality, and the ability to multi-task in a fast-paced healthcare environment.
DUTIES:
- Answering phone and handling patient calls
- Scheduling and confirming patient appointments
- Completing the new patient registration process, in person, or via e-mail electronically.
- Create and update Patient Accounts in EMR, including demographic and insurance information.
- Greeting patients/checking-in and checking-out patients
- Verifying insurance eligibility and benefits with health plans
- Obtaining referrals, pre-certification/pre-authorizations, as required
- Collecting co-payments, co-insurances, deductibles, balances, etc... at or prior to service
- Scanning and sorting medical records in appropriate location in EMR
- Documenting in EMR, including management of tasks module
- Managing fax inbox(es), both in EMR and standard fax
- Communicating and collaborating with other health team members
- Cross-training with other team-members, based on practice needs
- Posting charges and payments in EMR
- Completing and submitting accurate End-of-Day reconciliation utilizing EMR
- Receiving inventory shipments and restocking shelves as well as keeping track of office supplies inventory
- Other administrative duties assigned based on practice needs
REQUIREMENTS:
- 1-2 years of medical office experience
- Prior EMR/EHR software experience with medical terminology and coding exposure
- Excellent computer skills and experience with MS Office Word, Excel and Gmail-Drive
- Exceptional customer service and communication skills, verbal and written
- Ability to multi-task in a fast-paced environment
Job Types: Full-time, Part-time
Medical Specialty:
- Orthopedics
- Radiology
Schedule:
- Day shift
- No nights
- No weekends
Work Location: In person