Customer Relationship Mgt & Loyalty Manager

Join Us – as we pursue our VISION of becoming one of the world’s top 5 restaurant companies, and our MISSION to serve great tasting food, bringing the joy of eating to everyone!

 Three Global Employer Excellence Awards

• Gallup Exceptional Workplace Award (2020, 2023 & 2024)

• Forbes' List of the World's Best Employers

• Forbes' List of the World's Top Female Friendly Companies

And declared America’s “best chain fried chicken” by Vox Media’s food website Eater.

Jollibee Group North America belongs to the JOLLIBEE GROUP - listed in TIME Magazine as one of the ‘World’s Best Companies in 2023’. JOLLIBEE is ranked as ‘Second Fastest-Growing and Fifth Strongest Restaurant Brand in the World’ by Brand Finance, the world’s leading independent brand valuation agency. 

JOLLIBEE – the flagship global brand within the Jollibee Group’s extensive portfolio of 18 brands has 1,668 locations across 17 countries as of January 2024.

Jollibee Group North America is seeking a dynamic, creative and highly engaged CUSTOMER RELATIONSHIP MGT (CRM) & LOYALTY MANAGER to lead and manage the strategic priorities of the company’s business objectives. The ideal candidate must have a proven track record of managing successful CRM and loyalty campaigns. S/he has a deep knowledge of digital marketing best practices and emerging trends. 

Essentially, s/he will develop and implement campaigns that drive best-in-class retention and loyalty for customers at Jollibee Restaurants in North America and balance digital marketing, analysis, and program execution in our fast-paced environment. 

To be successful, s/he should have experience executing world-class digital marketing campaigns and comfortable leveraging marketing automation technologies (email, push notifications, in-app and SMS). This role involves leveraging data-driven insights to build and execute strategies that drive customer adoption, engagement, and retention for the Jollibee brand’s websites and apps. 

Why Join JOLLIBEE GROUP NORTH AMERICA?

We are a stable and fast-growing food service company operating in North America, with a great work culture, a compelling Mission, Vision & Values, and a work environment of family spirit & fun!

We value our team and offer:

• Excellent training & career advancement opportunities

• Continuous & intentional Learning & Development

• Strong family values & culture

• Excellent Benefits (Health / Financial / Work-Life):

o Health Benefits (Medical, Dental, Vision, Voluntary Benefits, HSA, FSA)

o 401 (k) Match (up to 100%)

o Job growth opportunities (Management Development Program, Career Pathing & Succession Planning)

o Paid Leaves (Vacation, Sick, Holidays)

o Paid Life Insurance

o Employee Discounts

o Meal Privileges

o Potential for annual Merit Increase & Performance Bonus

o And other employee perks!

CURRENTLY ON HYBRID WORK SETUP.

JOB REQUIREMENTS

• At least a Bachelor's degree in Marketing, Business or a related field or any equivalent related course; with Master’s degree, a plus.

• At least five (5) years of experience in digital marketing, ecommerce, or related fields, with a proven track record of success in CRM and loyalty management, preferably in a similar industry like Quick Service Restaurant (QSR), or any equivalent combination of education and experience from which comparable knowledge, skills and abilities have been achieved.

• Comprehensive experience tracking and reporting key CRM and loyalty performance metrics. This includes proficiency in analytics tools (Google Analytics 4 or GA4, etc.).

• Prior working experience with CRM and loyalty software related to campaign management, email, push notifications, in-app messaging, etc.

• Experience with Paytronix and Braze, a plus.

• Strong analytical and data interpretation skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a fast-paced environment.

• Proficient in MS Applications (MS Word, Excel, Powerpoint) and trainable in other software related to the job.

• Willing to travel (10% - US & Canada)

THIS JOB IS FOR IMMEDIATE PLACEMENT.

APPLICANTS MUST BE AUTHORIZED TO WORK IN THE USA.

This Company is an Equal Opportunity Employer.