What are the responsibilities and job description for the Customer Experience Representative position at JOLLY PLUMBING?
Job Details
Description
CUSTOMER EXPERIENCE REPRESENTATIVE
Job description
JOB SHIFT
Monday - Friday
10am - 6:30pm
Jolly Plumbing is a growing company with exciting goals for the future. We need people, who are genuinely passionate about being the best they can be, to help us reach these goals.
Why Choose Jolly?
• Competitive Bi-Weekly Pay, 401K Retirement Matching
• Health Benefits that include: Medical, Dental, Vision
• Paid Training (We Pay You to Learn on the Job)
• 10 Days of PTO, 6 Paid Holidays
• State of the art facility includes a full court basketball/event center that is available to employees and their families or friends
• NEXSTAR Company - Training and coaching
• Work Hard, Play Hard! Motivated team players who like to have fun
• Work/Life Balance
• Community Focus
• Office Support
WHY WE NEED YOU
Because we offer top of the line products and services, we need top of the line Customer Experience Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.
THE BIG TASK
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Qualifications
KEY SUB TASKS
You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information. Maintain communication with dispatch and your manager.
Job Type: Full-time
Salary: $13.00 - $18.00 per hour
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
Supplemental pay types:
• Bonus pay
Ability to commute/relocate:
• Wilder, KY 41076: Reliably commute or planning to relocate before starting work (Preferred)
Education:
• High school or equivalent (Preferred)
Work Location: One location
Salary : $13 - $18
