What are the responsibilities and job description for the Receptionist and Customer Engagement Specialist position at Jonathan Gibbs - State Farm Agent?
About the Role:
The Receptionist - State Farm Agent Team Member will be responsible for providing exceptional customer service, managing appointment scheduling and office communications, and supporting the team with various administrative tasks and projects. This is an exciting opportunity to join a leading insurance agency and contribute to a positive and productive workplace.
Responsibilities:
Requirements:
The Receptionist - State Farm Agent Team Member will be responsible for providing exceptional customer service, managing appointment scheduling and office communications, and supporting the team with various administrative tasks and projects. This is an exciting opportunity to join a leading insurance agency and contribute to a positive and productive workplace.
Responsibilities:
- Greet customers warmly in person and over the phone, directing them to the appropriate team members.
- Manage appointment scheduling and office communications.
- Assist in handling incoming inquiries and maintaining customer records.
- Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
- Provide excellent customer service and follow up on customers needs.
- Support the team with various administrative tasks and projects.
Requirements:
- Previous experience in a receptionist or customer service role.
- Communication and interpersonal skills.
- Organizational and multitasking abilities.
- Comfortable with engaging in sales conversations.
- Basic computer skills, including Microsoft Office and CRM systems.
