What are the responsibilities and job description for the Automotive Service Advisor position at Jones Family Of Dealerships?
Are you passionate about the automotive industry and delivering top-notch customer service? Jones Family of Dealerships in Lancaster, Pennsylvania is looking for a dedicated Automotive Service Advisor to be the vital link between our customers and our expert technicians. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in providing excellent customer support, we want to hear from you!
What You’ll Do:
- Welcome customers with a warm, friendly approach to ensure a positive service experience
- Listen attentively to customer concerns and accurately document vehicle issues
- Provide clear, knowledgeable explanations of recommended repairs and maintenance options
- Prepare precise estimates for service costs and time frames
- Coordinate with technicians to ensure efficient workflow and timely service completion.
- Keep customers informed on the progress of their vehicle’s repairs.
- Address customer concerns and resolve issues to ensure satisfaction.
What We’re Looking For:
- Valid driver’s license
- Previous experience as an automotive service advisor is a plus, but not necessary.
- Strong understanding of vehicles, including common issues and repair procedures
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize effectively in a fast-paced environment
- Problem-solving mindset with attention to detail and accuracy in documentation
Why Join Us?
- Attractive compensation with bonus potential.
- Opportunities to develop skills and progress within the company.
- Medical, dental, and vision insurance.
- Health Savings Account (HSA)
- 401(k) plan with company match to help secure your future.
- Paid vacation, holidays, and sick time.
- Company-paid life insurance
- Discount pricing on purchases, services, labor, and parts.
- Referral program for bringing great talent into the team.
- Uniforms and professional laundering service are provided by us.
About Us:
For over 64 years, Jones Family of Dealerships has been a trusted name in the automotive industry, providing exceptional service and fostering a team-oriented environment. We value our employees and believe in creating a workplace where you can grow, succeed, and feel appreciated. Join our team and become part of a company that truly values its people. Ready to take your career to the next level? Apply today
