Demo

Director of Engineering & Operations

Jones Lang LaSalle IP, Inc.
Andover, MA Full Time
POSTED ON 2/16/2025
AVAILABLE BEFORE 5/4/2025

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Based from home office (Mid-West or East Coast only) with travel

Overview :

The Director of Engineering & Operations is responsible for delivery of IFM services within the client's Pfizer Global Supply (PGS) manufacturing portfolio. The position oversees implementation and delivery of Integrated Facilities Management and critical delivery of soft services and hard services with technical and operational excellence across the portfolio. Delivery must result in exceeding all MSA KPI's and KSL's and meeting agreed contractual budget goals. This key position will lead the operational team to success by driving standardization and best practices, including implementation of the JLL / Life Sciences platform policies, procedures and programs that promote safe and sustainable workplace experience with crucial focus on reliability maintenance program in all facilities, eliminating downtime due to equipment or facility outages. Emphasis should be on securing trusted advisor status with the client, continuous focus on improving the overall client experience through transformation and developing a positive partnership through timely response to concerns or needs of the client.

Required Skillsets :

  • Must have minimum of 10 years projects or maintenance and operations experience and experience in GMP / GXP / regulated spaces sites and processes
  • Highly attuned people management skills as role will oversee all areas of operations and maintenance and will work closely with senior site client, engineering and client capital project managers.
  • Strong knowledge of engineering principles, methodologies, and tools including but not limited to safety, reliability, root cause analysis, agile, lean, six sigma, and sustainability
  • Strong problem-solving and analytical abilities, with a track record of identifying and addressing critical operational and reliability issues.
  • Exceptional Client relationship management experience
  • Strong interpersonal and communication skills
  • Experience managing the operation and maintenance of High-Pressure Steam Utility plants to include :

High Pressure boilers, chillers, and compressed air systems. In addition, the operation and maintenance of steam, compressed air, and chilled water distribution systems including pumps and piping.

  • Familiarity with high voltage electric systems including motor control systems, underground utility lines and associated equipment
  • Ability to develop and execute a strategic plan aligned with firm / clients' goals
  • Exceptional Supplier partner management experience
  • Strong project management skills
  • Core Responsibilities :

    Team Leadership and Resource Management :

  • Lead a team of facility managers, engineers and functional administration, providing operational leadership, guidance, coaching, and support to ensure successful execution of IFM program and engineering initiatives for all sites within the portfolio encompassing multiple sites in NAM
  • Allocate resources effectively to meet project deadlines and objectives.
  • Foster a collaborative and innovative work environment that encourages knowledge sharing and continuous improvement.
  • IFM Program Development and Management :

  • Collaborate with the client's internal teams to understand their existing engineering and operations program and identify areas for improvement.
  • Manage and improve a robust engineering and operations strategy aligned with the client's goals, incorporating JLL's expertise and best practices in the life sciences industry.
  • Establish key performance indicators (KPIs), metrics, and benchmarks to track and measure the effectiveness of the reliability program.
  • IFM operational budgeting and delivery in driving site teams to execute cost savings targets and monthly meet all KPI forecast targets.
  • Responsible for working in partnership with JLL platform; Quality and Sourcing directors on the selection and monitoring of contractors for special services
  • Compliance & Performance Optimization :

  • Comply with all JLL policies, cardinal rules of safety including but not limited to ethics and operational practices
  • Must lead by example and set craft labor "safety first" work environment and culture
  • Collaborate with the client's operations and maintenance teams to identify critical assets and develop maintenance strategies to maximize their reliability and performance.
  • Conduct engineering & operations assessments and analyses to identify potential risks, failure modes, and areas for improvement to ensure site team meet required outcomes to ensure sustainable results for maximizing operational efficiency.
  • Expectation to analyze / trend failures and incidents, determine root cause, and implement process improvements as appropriate and follow on corrective action plans (CAPAs) are executed and communicated in a timely manner
  • Ensure no notices of nonconformance, notices of violation or regulatory findings related to services or activities directly managed or delivered by Service Provider
  • Continuous Improvement and Innovation :

  • Stay up to date with the latest advancements in reliability engineering and asset management practices within the life sciences industry.
  • Drive a culture of continuous improvement, leveraging JLL's expertise and industry-leading tools and technologies.
  • Develop a resilient succession plan supported by apprentice program to future proof the organization
  • Identify and implement innovative solutions and technologies to enhance asset performance, reduce costs, and optimize maintenance practices.
  • Client Engagement and Relationship Management :

  • Build strong relationships with key stakeholders within the life sciences client's organization, including operations, engineering, and quality teams.
  • Act as a trusted advisor, providing insights, recommendations, and strategic guidance on reliability best practices and JLL's expertise in the field.
  • Regularly communicate and report on the progress, results, and value delivered through the reliability program.
  • Set direction and work with client to ensure compliant and efficient operational processes as implement by the account's Facility Managers and Chief Engineers in performing work within manufacturing utilities
  • This includes contractor training, review and assurance of proper Methods of Procedure and working through change control processes

  • Review operational procedures at locations to assure optimal energy efficiency is achieved
  • Developing SOP and operational procedures specific to local sites requirements
  • Ensuring the teams are always "audit ready"
  • Estimated total compensation for this position :

    160,000.00 - 232,500.00 USD per year

    The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

    Location : Remote -Andover, MA

    If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

    Personalized benefits that support personal well-being and growth :

    JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include :

  • 401(k) plan with matching company contributions
  • Comprehensive Medical, Dental & Vision Care
  • Paid parental leave at 100% of salary
  • Paid Time Off and Company Holidays
  • JLL Privacy Notice

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

    For additional details please see our career site pages for each country.

    For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

    This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson / Janssen). Failure to provide proof of vaccination may result in termination.

    Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and / or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

    I want to work for JLL.

    Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

    Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

    Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

    California Residents only

    If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

    Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

    Accepting applications on an ongoing basis until candidate identified.

    Salary : $160,000 - $232,500

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