Command Center Technician

Location : LaGuardia AirportPay : $20.00-$25.00 / Hr.Shift : 3rdJob SummaryThis role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner.In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL's Mission, Values, and Goals.This individual plays an integral part of the facility operations team, monitoring various systems across our operations, responding to triggered alerts, and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls, emails, and web requests from various stakeholders. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL's Mission, Values, and Goals in all interactions with internal and external customers. This individual must be computer savvy, know how to escalate emergency issues, and engage in a collaborative and dynamic work environment.In Addition, this individual's responsibilities will entail : Research required information using available resourcesIdentify and escalate priority issuesIdentify areas of opportunity and utilize skill / knowledge to suggest improvementsRoute calls to appropriate resourcesComplete all assigned callbacksMonitor telephony queue time data to maximize productivity.Provide accurate, timely client work orders which result in highly satisfied customersAdhere to the business unit specified client-driven standards.Complete data entry using multiple work request applicationsMaintain individual productivity statistics / performance metricsStrong organizational and management skillsAbility to multi-task and work both in a team and independentlyAbility to function effectively in a dynamic work environmentExcellent interpersonal skills; strong emphasis on customer serviceExcellent business writing and verbal communicationsStrong analytical abilityDetail-orientedQualificationsAssociates degree in facilities management, building, business or other related fieldBachelor's degree preferredYears of relevant experience2 years' experience with Facility or Property AdministrationSkills and knowledgeSuperior customer service skills and orientationAbility to maintain professionalism at all times under stressful situationsAbility to plan and manage work under time constraintsAbility to multitask and work without direct supervisionProficient in MS Office, and possess strong written, verbal and people skillsStrong organizational skills and collaborative styleMust be proficient at Excel Spreadsheets and have capability of customizing administrative reportsJLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.Minimum Salary : 31200.00 Maximum Salary : 31200.00 Salary Unit : Yearly

Salary : $20 - $25