Performance Manager

JLL empowers you to shape a brighter way.  Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   Serves as a Trusted Advisor to account and client leadership.  Acts as governance, performance, and technology POCProvides program oversight of account governance and MSA Change Order activities to ensure compliance.  Actively participates in support of workstream and overall governance success. Leads a fact-based performance management culture, ensuring metrics are measurable / objective with defined data sources.Responsible for performance scorecard / dashboard development and other metrics as required; understanding of contract KPIs / SLAs and reporting requirements and client expectations.  Interpret data trends / patterns for actionable insights to drive continuous improvement; develop predictive analyses based on historical data and informed assumptionsTranslate client / account business objectives into an “Information management and business intelligence strategy” for each service line which is integrated and consistent at the account management level;Devise and promote creative data visualization.Promote and enable the import and export of best practices to and from JLL and link the account to emerging practices in the model, the industry and the BI / data fields.  Development of reports, workbooks, charts, graphs, benchmarking, presentation materials and other operational support for both one-time and recurring activities;  ensuring full understanding of progress, direction and expected results at all times. Using JLL and client tools, gather data, develop / maintain databases, query tools and reporting templatesPotential requirements include but are not limited to the following :  Support enhancement of technology and tools for account use.  Play appropriate role relative to information security compliance for all JLL technology, account and platform implementations.  Act as Program Manager for technology, BI, Data, performance initiatives at account level. Identify savings and improvement opportunities, or problems requiring innovative solutions.  Regular reporting and updates to clients and colleagues,Promote success powerfully, such that our team, vertical and clients recognize the value of your work. Desired outcomes identified up front and built into each new idea.  Requirements / Qualifications Bachelor’s degree required and 5 years relevant work experience with an understanding of real estate management and facilities operationsSix Sigma Green Belt certification a plus; related experience advantageous Ability to work independently, multitask, manage complex issues and deliver work on time. Solution-oriented mindset with a track record of proactively identifying challenges and formulating solutions and contingency plans.  Strong cross functional leadership, organizational and execution skills with the ability to prioritize projects in a matrixed environment.Strong understanding of contract documents and routine accounting methodsAbility to learn, understand and adapt technologies to support JLL and our clientsMust be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.  Experience of extrapolating and visualizing data to derive actionable intelligence  Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, Power View)MiniTab, Sigma Excel, JMP, Access, SAS and other statistical toolsets, SQL and Query Skills are a plus

• Inspire :  Inspires others, creates vision and strategy, Energizes othersDrive Change :   Thrives on change, Learning agility, intellectually curious, Appetite for risks, Digital driveThink Big Thinks strategically, Simplifies the complex, solves complex problems, Sees the big pictureGet It Done :  Acts decisively, drives results, Passion to win, Takes ownership, Accountable, ResilientHelp Others : Builds relationships, actively collaborates, helps others succeedBusiness First : Focuses on customers and clients, Business / financial acumen, JLL firstEstimated total compensation for this position : 155,400.00 – 190,300.00 USD per yearThe total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.Location : On-site –New York, NYIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth : JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include : 401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysJLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson / Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and / or overall selection process –  you may contact us at Accommodation Requests.This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation : New York, NYType : Full time

Salary : $155,400 - $190,300