What are the responsibilities and job description for the Senior Director of Operational Systems position at Jones Logistics?
About Jones Logistics
For over 20 years, Jones Logistics has focused on delivering dedicated services, freight brokerage, and managed transportation to clients across the United States.
The expertise of Jones Logistics has evolved beyond general transportation to include more specialized services such as dedicated logistics, brokerage capabilities, flatbed, heavy haul, transportation of forestry by-products, and an oil and gas services division.
Regardless of industry, the team at Jones Logistics locates the right resources for any transportation or logistics requirement.
About the Role
The Senior Director of Operational Systems will play a pivotal role in improving operational efficiency and customer satisfaction. The Director will focus on system best practices, process optimization, new business implementation, and continuous improvement of key systems and processes.
Key Responsibilities
- Build and maintain strong relationships with IT partners, the executive team, and stakeholders.
- Develop detailed road maps and drive execution for future changes to systems, integrations, and reporting.
- Manage a team of systems personnel to complete system development required to meet project requests.
- Manage unit testing, documentation, and implementation of new applications and technologies.
- Oversee multiple large-scale projects while aligning timelines, budgets, deliverables, and resources.
- Analyze the functionality and capabilities of all software applications.
- Solve systems and software challenges with end-users.
- Develop Process Improvement initiatives and lead user group meetings.
- Develop FDDs (Functional Design Documents) and bridge the gap between business requirements and system enhancements.
- Prioritize and manage enhancements related to systems and applications.
- Provide general training on all systems and applications.
- Manage effective onboarding of new business.
Qualifications
- Professional degree in Computer Information Technology, Computer Science, or a related field.
- Minimum of seven years of experience with the development, implementation, and operational oversight of Enterprise Systems.
Knowledge, Skills, and Abilities
- Knowledge of enterprise system management trends and best practices.
- Strong technical skills, including proficiency in relational databases, application design, and business logic.
- Analytical and critical thinking skills.
- Excellent interpersonal and communication skills.
- Troubleshooting abilities.
