What are the responsibilities and job description for the Registration Clerk/PBX Operator position at Jones Memorial Hospital?
To register patients in an efficient and accurate manner, following hospital policy and procedure. Ensures that accurate patient information is obtained and keyed into the computer system. Receive visitors and patients, ascertain their needs and direct them accordingly. The receptionist will work closely with the staff and physicians, outside doctor’s offices, patients, medical staff, insurance companies, and other hospital and URMC employees. Courteously assists patients, patient families, and visitors as needed. Utilizes good communication skills. Demonstrates superior customer service skills and adheres to the JMH Standards of performance. Functions as a calming influence during high volume/high stress periods. According to specified procedures, operate a console telephone switchboard in order to relay incoming, outgoing and inter-office calls. Performs various hospital communications and clerical duties. Acts as hospital receptionist.
QUALIFICATIONS AND EXPERIENCE:
High School diploma or equivalency, plus completion of keyboarding and medical terminology course preferred. Basic Computer skills and great customer service skills are required. Three months in a healthcare field preferred.
Location: Jones Memorial Hospital · JMH.ADMISSIONS EXP
Schedule: Full Time, Rotating, Varied days based on departmental needds
