Project Delivery Manager (SaaS Experience)

Project Delivery Manager

Remote in Chicago, Illinois

Jones Networking is recruiting for a Project Delivery Manager to join a Global Payment Provider Company in Chicago, IL. The ideal candidate will have a strong background in project management and team leadership. The Company offers generous PTO, medical, dental & vision and 401k. This role is 100% remote in Chicago, IL

Project Delivery Manager Responsibilities:

• Managing the day-to-day operational and tactical aspects of multiple or large-scale customer facing projects
• Successfully onboarding customers as per project plans and to scope (TTGL)
• Leading a team of Project managers and facilitating project delivery activities in collaborative way, working closely with other key project stakeholders including telephony and web architects.
• Prioritizing the work that needs to be delivered against the capacity and capability of the team.
• Working with regional sales teams to help define timelines and required deliverables that balance customer timelines with capacity.
• Working closely with team members to support both prospective and new customers to help them understand all requirements of the company's services.
• Managing customer and partner delivery while maintaining the quality across projects using system wide tools such as Precursive and Salesforce.
• Reporting project delivery metrics such as TTGL, PS costs, Actual value and capacity forecasting to enhance data driven approach for upsell and expansion while assisting Professional services objectives.
• Producing management reports and associated KPIs to stakeholders in all areas of the business, including executive level where required.
• Working with the wider teams to share knowledge and work collaboratively, sharing expertise and providing coaching/guidance to team members. Dealing with people issues effectively to ensure the teams are fully supported and motivated.
• Complying with and enforcing standard policies and procedures
• Working with the Product & Customer Success team to pass on customer feedback, to help develop our product offering and improve any customer metrics/KPIs
• Interface with sales and customer success for project escalations.

Project Delivery Manager Requirements:

• Demonstrable previous experience of delivering complex telephony and payment services and products using bets practices.
• Ability to take a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping
• High resilience and the ability to deliver under pressure and to tight time scales.
• Have strong people management skills, coupled with willingness to get involved to support the team where necessary
• Can build and maintain an expert knowledge of the company's products, services, and deployment techniques
• Are self-motivated, passionate, determined, strategically minded individual with a desire to overachieve.
• Confident in engaging with external customers/partners and working collaboratively to facilitate delivery of complex projects and programs.
• Ability to work flexible hours in support of major geographies around the globe
• Can communicate effectively, openly and authentically in both written and verbal forms, and show high attention to detail.
• Have the PRinCE2 Practitioner or a similar project management qualification
• 5 years’ experience in defining and delivering technical projects within in a rapidly changing business environment (preferable SaaS)

Project Delivery Manager Salary and Benefits:

• Salary is commensurate with experience.
• 25 days PTO
• Company share options
• An exciting and flexible working environment surrounded by friendly and committed co-workers
• Training and development opportunities
• Access to an employee assistance program and well being support hub
• Team events
• Ad-hoc incentives and competitions
• 100% remote with team meet ups