What are the responsibilities and job description for the Sales and Customer Service Representative position at Jones Poultry?
Job Overview
The Sales and Customer Service Representative will provide support and coverage to sales and administrative areas.
Responsibilities and Duties
- Receives and handles requests from customers and distributors for price quotes, purchase orders, order adjustments, and order cancellations
- Builds rapport with customers and works to ensure they receive excellent service
- Uses computer database to retrieve necessary customer information, inventory information, and purchase order status
- Provides pricing, delivery, and other order information to customers
- Maintains files of active orders and updates with changes to customer accounts or orders
- As required, confirms credit status of customers
- Greets and directs clients and visitors
- Makes appointments and referrals
- Answers phone calls and emails
- Performs other related duties as assigned
Qualifications
- Excellent organizational skills and attention to detail
- Excellent communication and interpersonal skills
- Ability to maintain good customer relations
- Proficient computer skills and ability to learn database and ordering system
- Associates degree
- Previous experience in customer service preferred
Environment
- Prolonged periods sitting at a desk and working on a computer
