What are the responsibilities and job description for the Assistant Community Manager position at Jones Street Residential?
Company Profile
Jones Street Investment Partners, LLC (“JSIP”) is a real estate investment sponsor focused on multifamily assets in the Northeast and Mid-Atlantic. Since its founding in October 2014, JSIP has acquired properties in eight states, totaling over 6,000 units and over $1.7B of AUM. Jones Street Residential, Inc. (“JSR”) is an affiliate of JSIP and was formed in 2017 to provide efficient and integrated community management for the JSIP portfolio.
Job Description
The Assistant Community Manager is responsible for overseeing all day to day activities of the apartment community. This position is accountable for achieving the financial, operational and business objectives of the property. The Assistant Community Manager is expected to provide unparalleled customer service, creating a strong sense of community for all residents. This individual is also responsible for supervising on-site staff, ensuring all operations are functioning properly and in accordance with company standards.
Responsibilities
- Monitors and enforces compliance with all pertinent company policies, procedures, and standards related to operations and employment
- Understands local and federal laws as they pertain to leasing, evictions, deposit accounting, fair housing, risk management and OSHA requirements
- Has a clear working knowledge of community accounting and operating procedures
- Remains informed about current market developments including competition’s occupancy, rent structure, amenities and current concessions
- Maintains a flexible schedule, and able to fill in other positions as required
- Interacts with the prospects, residents, and team in a professional and courteous manner, assisting with questions, solving problems and any other duties required
- Ensure property is rented to fullest capacity, utilize marketing strategies to secure prospective residents and enhance closing techniques
- Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with company requirements
- Maintain accurate records of all community transactions and submit on timely basis, including rent rolls, delinquency reports, move-in/move-outs, invoices, etc.
- Manage resident concerns and requests on a timely basis to enhance resident satisfaction with management
- Assists the Community Manager in operating community within budget parameters while increasing Net Operating Income
- Strengthen success of staff through ongoing training, instruction and leadership, providing daily/weekly staff schedules and assignments
- Generate necessary legal action, documents and process in accordance with state and company guidelines
- Assists Community Manager with supervision of maintenance and leasing staff
- Manage the leasing and renewal process by guiding the team through effective sales and customer service retention strategies
- Train and develop employees to ensure team meets their full potential
- Monitor rent delinquency for all current and past residents
- Perform other duties as required
Requirements
- Bachelor’s Degree preferred
- Three to five years of experience in residential property management
- Experience with market-rate communities
- Strong computer skills, especially in the Microsoft Office Suite and Yardi Voyager software
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, and other laws as they relate to property specific guidelines and occupancy standards
- Very organized and detailed with the ability to see the big picture
- Must be able to identify and resolve problems in a timely manner and gather and analyze information skillfully
- Complies with all Jones Street Residential policies and procedures
Benefits
- Medical, Dental & Vision (100% covered by employer)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability.
Jones Street Residential Inc. is an equal opportunity employer. Jones Street evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
