What are the responsibilities and job description for the Community Administrator position at Jones Street Residential?
Company Profile
Jones Street Investment Partners, LLC (“JSIP”) is a real estate investment sponsor focused on multifamily assets in the Northeast and Mid-Atlantic. Since its founding in October 2014, JSIP has acquired properties in eight states, totaling over 6,000 units and over $1.7B of AUM. Jones Street Residential, Inc. (“JSR”) is an affiliate of JSIP and was formed in 2017 to provide efficient and integrated community management for the JSIP portfolio.
Job Description
The Community Administrator is responsible for accounts receivable and account payable duties including maintaining financial information systems for the community, preparing invoices and/or checks for processing, verify proper approvals and coding, support the leasing department, prepare, submit and follow-up of service requests, and providing high-quality customer service to residents and prospective residents.
Key Responsibilities
- Effectively develop and implement personal sales and telephone skills to support the leasing department; Ability to provide information about the apartments and the community to the prospective resident and schedule visits to the community.
- Collects security deposits, rent and all other funds associated with resident moves.
- Maintain prospect, traffic and leasing data in computer system.
- Retain thorough product knowledge of market competition.
- Respond to resident problems and complaints, following through to ensure resolution of issue
- Scan and extract invoices, obtain W-9 information for the set-up of new vendors and ensure certificates of insurance are current prior to releasing payments.
- Review A/P or A/R related reports and quality check, research and resolve returned and outstanding checks as well as invoice exceptions and discrepancies. Respond to requests regarding the status of invoices and payments.
- Completes service requests and communicates with Maintenance Department.
- Conducts follow-up activity with all residents to establish positive resident relations.
- Maintains open communications with Management, Recreation, and Maintenance Departments.
- Implement or direct implementation of all applicable community policies and procedures.
- Ensure compliance with all federal, state, and local laws, specifically Fair Housing regulations.
- Assist the supervisor in various responsibilities.
- Monitor collections, enforce the collection policy, and initiate legal action when required.
- High School diploma or GED equivalent, undergraduate degree preferred
- 1-2 years of administrative experience in a retail, hospitality or multi-family environment. Fluent with Microsoft Office
- Excellent customer service skills warm, friendly and helpful in person and on the phone
- Ability to multi-task
- Strong verbal and written communication skills
- Strong organizational skills
- Good math skills, computer skills and ability to prioritize tasks
- Positive attitude
- Self-starter
- Strong computer skills: Microsoft Office, posting on internet listing services, social media sites, ability to research, ability to use property management software, typing and writing ability for correspondence, memos, marketing materials, etc.
- Medical, Dental & Vision
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long-Term Disability
