What are the responsibilities and job description for the Community Manager position at Jones Street Residential?
Company Profile
Jones Street Investment Partners, LLC (“JSIP”) is a real estate investment sponsor focused on multifamily assets in the Northeast and Mid-Atlantic. Since its founding in October 2014, JSIP has acquired properties in eight states, totaling over 6,000 units and over $1.7B of AUM. Jones Street Residential, Inc. (“JSR”) is an affiliate of JSIP and was formed in 2017 to provide efficient and integrated community management for the JSIP portfolio.
Job Description
The Community Manager is responsible for overseeing all day to day activities of the property. The Community Manager is accountable for achieving the financial, operational, and business objectives. The Community Manager is expected to provide unparalleled customer service, creating a strong sense of community for all residents. This individual is also responsible for supervising on-site staff, ensuring all operations are functioning properly and in accordance with company standards.
Responsibilities
Lead by example, be a role model for the standards and behaviors consistent with the core values and culture of Jones Street Residential.
Lead and direct leasing professionals that work at the property.
Be a market expert. Know the competition, be ahead of market trends and analyze marketing strategies to position Jones Street’s properties to be the most desirable and highest performing in the market.
Ensure properties are rented to fullest capacity, utilize marketing strategies to secure prospective residents and enhance closing techniques.
Demonstrate ability to understand financial goals, operate asset in owners’ best interest in accordance with company requirements.
Maintain accurate records of all community transactions and submit on timely basis, including rent rolls, delinquency reports, move-in/move-outs, invoices, etc.
Manage resident concerns and requests on a timely basis to enhance resident satisfaction with management.
Cost management of capital projects, renovations etc.
Develop and/or implement resident retention programs, including resident functions, special promotions and monthly newsletters.
Exhibit versatility when managing site by creating and understanding management strategies to extrapolate the best performance from each team and each team member.
Maintain community appearance and confirm all service requests are recorded, communicated appropriately to maintenance and completed in a timely manner.
Strengthen success of staff through ongoing training, instruction and leadership, providing daily/weekly staff schedules and assignments.
Generate necessary legal action, documents and process in accordance with state and company guidelines.
Provide appropriate response and handling of all community emergencies with staff and residents (criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.) and distribute all company or community-issued notices.
Deliver accurate and timely weekly and monthly community & financial reports.
Create annual operating budget in conjunction with regional and corporate management and hold team’s accountable for operating expectations and performance.
Manage the leasing and renewal process by guiding the team through effective sales and customer service retention strategies.
Create and implement strategies to beat market occupancy, resident retention, and portfolio rent collections while growing net operating income at each property consistent with ownership expectations.
Perform unit inspections as needed while maintaining community value and curb appeal.
Perform other duties as required.
Qualifications
Bachelor’s Degree
- CAM, ARM, or related industry designations preferred
Proficient computer and software skills, specifically Microsoft Office Suite and Yardi (or comparable property management software)
40B experience desired
Excellent written and verbal communication skills
Strong organizational skills and ability to multi-task
Excellent time management skills and ability to prioritize work
Flexibility and ability to think quickly in a fast-paced environment
Trustworthy and reliable – sensitivity to confidential matters is required
Benefits
- Medical, Dental & Vision (100% covered by employer)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Parental Leave
- Short Term & Long-Term Disability
Jones Street Residential Inc. is an equal opportunity employer. Jones Street evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic,
