Senior Community Manager

Company Profile

Jones Street Investment Partners, LLC (“JSIP”) is a real estate investment sponsor focused on multifamily assets in the Northeast and Mid-Atlantic. Since its founding in October 2014, JSIP has acquired properties in eight states, totaling over 6,000 units and over $1.7B of AUM. Jones Street Residential, Inc. (“JSR”) is an affiliate of JSIP and was formed in 2017 to provide efficient and integrated community management for the JSIP portfolio.

Job Description

We are seeking a dynamic and experienced Senior Community Manager to lead operations at a 764-unit garden-style community. This role is responsible for overseeing all aspects of property management, including financial performance, resident satisfaction, team leadership, and operational efficiency. The Senior Community Manager will lead a team of 17 associates, fostering a positive work environment while ensuring the community meets and exceeds occupancy, revenue, and resident retention goals.

Key Responsibilities:

Leadership & Team Management

• Provide strong leadership to a team of 17 associates, including leasing, maintenance, and administrative staff.
• Recruit, train, mentor, and retain top talent while fostering a culture of teamwork and accountability.
• Conduct regular staff meetings and performance evaluations, ensuring goals align with company objectives.

• Oversee budgeting, forecasting, and financial reporting to maximize revenue and control expenses every month.
• Weekly reporting and meetings required with Asset Management.
• Implement and monitor rent pricing strategies, including our revenue management software AIRM.
• Ensure rent collections, delinquency management, and financial goals are met or exceeded.
• Manage vendor contracts, bid processes, and property inspections for compliance and efficiency.
• Meet quarterly and annual KPI goals set forth by JSR.

• Develop and execute resident engagement programs to enhance satisfaction and community culture.
• Handle escalated resident concerns and ensure superior customer service is delivered.
• Maintain a strong online reputation and ORA score by addressing resident feedback and maintaining high review scores.

• Oversee property maintenance and curb appeal, ensuring adherence to quality and safety standards.
• Collaborate with the maintenance team to ensure timely work order completion and preventative maintenance programs.
• Implement capital improvement projects and renovations as needed.

• Ensure adherence to Fair Housing, landlord-tenant laws, and company policies.
• Conduct regular audits and property inspections to maintain compliance with safety and regulatory requirements.
• Address emergencies and crisis management efficiently.

• 5 years of property management experience with a proven track record in leadership and financial performance.
• Experience managing large teams (10 associates) and high-unit count communities (500 units).
• Strong knowledge of property management software Yardi.
• Expertise in budgeting, financial reporting, and revenue management strategies.
• Excellent communication, organizational, and problem-solving skills.
• Ability to thrive in a fast-paced environment and make strategic business decisions.
• Strong understanding of Fair Housing laws, local regulations, and compliance requirements.

Benefits

• Competitive Salary and Bonus Potential
• Medical, Dental & Vision
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Professional Development Opportunities

Jones Street Residential Inc. is an equal opportunity employer. Jones Street evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

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