Client Service Representative

Jonesboro Family Pet Hospital is seeking a Client Service Representative to join our Reception team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a flexible, full-time, or part-time position, with schedule and availability needed Monday-Sundays, weekends on a rotation. The opening shift begins at 6:45am, closing after 6pm.

Full-time benefits and compensation:

• Compensation: $13.50-$15/hour, based on experience and skillset
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• 6 Paid Holidays
• Uniform Allowance
• Personal Pet Discounts

Minimum qualifications and skillset:

• 1 years of client service experience
• Previous veterinary experience is a plus
• Proficiency in the following skills:
  • Clear and concise communication
  • Over the counter sales
  • Phone and email management
  • Attention to detail with client information
  • Scheduling and

About Jonesboro Family Pet Hospital:

Jonesboro Family Pet Hospital is a small animal clinic that provides a range of services, including general wellness, urgent care, surgery, dentistry, day care, cremation services, and more! Our clients are dedicated to their pets, providing a diverse and varied case load, and our support staff is skilled and friendly. The JFPH team is committed to client education and ensuring our clients understand the “why” behind procedures. Our hospital is AAHA-accredited, utilizes Fear Free techniques, and is well-equipped with digital radiology, laser therapy, ultrasound, and more.