What are the responsibilities and job description for the Hostess/Cashier position at Jongro BBQ?
*Job Summary* We are seeking a friendly and organized Host/Cashier to join our team. In this role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. You will manage the front-of-house operations, including greeting guests, taking orders, and processing payments efficiently. Your ability to communicate effectively and maintain a positive attitude will contribute to an outstanding dining experience for our customers. *Responsibilities* - Greet and welcome guests as they arrive, ensuring they feel valued and appreciated. - Manage seating arrangements and waitlists to optimize guest flow and minimize wait times. - Take customer orders accurately using the POS system, specifically Aloha POS or similar platforms. - Process payments promptly while maintaining cash handling accuracy. - Provide information about menu items, specials, and promotions to enhance guest experience. - Handle phone inquiries with professionalism and courtesy, assisting with reservations or questions. - Collaborate with kitchen staff and servers to ensure timely service and guest satisfaction. - Maintain cleanliness and organization of the front-of-house area, including menus and dining spaces. - Address guest concerns or complaints promptly and effectively to ensure a positive resolution. *Requirements* - Previous experience in a customer service role within the hospitality or food service industry is preferred. - Familiarity with POS systems; Aloha POS experience is a plus. - Strong communication skills with an emphasis on phone etiquette. - Ability to work in a fast-paced environment while maintaining attention to detail. - A friendly demeanor with a passion for providing excellent guest services. - Flexibility to work various shifts, including evenings and weekends as needed. - Must be able to stand for extended periods and perform light physical tasks related to the role. Join our team as a Host/Cashier where your contributions will enhance our guests' experiences every day!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Shift:
- 4 hour shift
- 8 hour shift
- Evening shift
Ability to Commute:
- Silver Spring, MD 20902 (Required)
Ability to Relocate:
- Silver Spring, MD 20902: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $17