Drop Ship Program Manager

About Us :

Born from Loloi Rugs – an industry leader that has been trusted by thousands of the world’s top designers and retail stores – Joon Loloi is an e-commerce retail destination delivering an insider's perspective on home furnishings. Our online selection of furniture, rugs, lighting, and décor is a combination of exclusive in-house design, signature trademarks, and expertly curated pieces for every room and everyone.

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Joon Loloi is looking for a talented and experienced Dropship Program Manager. This key role will be focused on and report to the Director of Inventory Planning. This role will be pivotal in our end-to-end drop ship vendor operations. Our ideal candidate will lead the program’s success through project management, continual analysis, supplier management, and cross-functional operations. Our dropship leader is technical, operational and analytical, while being solution driven.

As the Drop Ship Program Manager, you will manage and optimize our drop shipping processes to ensure timely and accurate fulfillment of customer orders. Because the role is highly cross-functional with internal departments and third parties, this role also includes vendor onboarding and product uploads. You will collaborate with vendors, monitor inventory levels, and ensure seamless integration between our e-commerce platform and drop-shipping partners.

Responsibilities :

• Oversee the end-to-end drop shipping process, from order placement to fulfillment and delivery.
• Manage vendor onboarding, including the setup of new suppliers and integration into all associated tools and systems.
• Owning the vendor manual, including all associated updates and development.
• Collaborate with vendors to ensure inventory accuracy and timely shipment of all orders, while providing partnership solutions that drive success.
• Monitor and manage drop ship performance metrics, including order accuracy, delivery times, and customer satisfaction in accordance with the vendor scorecard.
• Optimize drop shipping operations to improve efficiency, reduce costs, and enhance the customer experience through multi-organizational collaboration.
• Being the key point of contact and project lead internally for all dropship vendor related initiatives and issues.
• Resolve any issues related to drop shipping, including product returns, inventory discrepancies, and shipment delays with the highest degree of urgency.
• Maintain strong relationships with suppliers and support the efforts of the merchandising team in negotiating successful partnership terms.
• Work closely with the digital commerce and operations teams to ensure smooth integration and operation of drop shipping processes.

Experience, Skills, & Ability Requirements :

Measurements of success :

What We Offer

Joon Loloi does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.