What are the responsibilities and job description for the Admissions Team Lead - Addiction/Mental Health Treatment, Remote position at Jordan And Associates Consulting?
Jordan And Associates Consulting is actively matching amazing treatment centers in the addiction/mental health recovery industry and candidates together. We’re opening doors to promising roles and career paths for candidates in many geographically markets across the United States with numerous behavioral healthcare organizations.
Job Description
A treatment center providing PHP, IOP, Outpatient and Sober Living services for Substance Use Disorder primarily funded by Medicaid is seeking an experienced admissions professional for their remote admissions operations. This position will be a "player-coach" role where the Admissions Team Lead will answers phone calls/internet chats from potential patients for addiction treatment services, qualify patients for admission, schedule admissions and provide leadership for other team members. The position primarily features a set schedule but does ask the candidate for flexibility for some on-call duty on nights and weekends. This opportunity includes hourly pay, immediate benefits for health, vision and dental coverage, as well as PTO and 401K after 90 days.
Principal Responsibilities
- Answer phone calls and respond to internet inquiries from potential patients or families of patients seeking treatment for substance use disorders.
- Maintain an empathetic and compassionate state of mind while utilizing a talk track to keep conversations moving forward in a positive direction and ensuring all vital talking points are touched upon.
- Help callers move from a contemplative mindset to making a decision about whether or not to seek admissions to residential treatment.
- Collect relevant patient health and insurance information to ensure patient is an appropriate fit for our treatment services and create files in Electronic Health Record system.
- Always ensure patient confidentiality.
- Explain insurance coverage, out-of-pocket treatment costs and schedule patient admissions for the treatment facility.
Qualifications/Experience
- Minimum 2 years of experience in a behavioral healthcare admissions call center setting.
- Understanding of addiction, recovery, mental health disorders and issues impacting behavioral healthcare industry.
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