What are the responsibilities and job description for the Customer Service Coordinator position at Jordan School District?
Job Overview:
The Jordan School District is seeking a highly skilled Customer Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our students, parents, and staff.
Key Functions:
Requirements:
Working Conditions:
The Jordan School District is seeking a highly skilled Customer Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our students, parents, and staff.
Key Functions:
- Provide technical assistance to customers via phone, email, or in-person.
- Analyze and resolve complex technical issues.
- Develop and maintain technical documentation.
Requirements:
- Requires High School diploma, GED or equivalent.
- Requires an Associate's degree in computer science, software engineering, information management or related field plus three years of work-related experience with demonstrated competence.
- Requires ability to troubleshoot and operate computer systems and peripheral equipment.
Working Conditions:
Frequent interaction with students, parents, and staff. Occasional travel to other District buildings using a personal vehicle.
