What are the responsibilities and job description for the Veterinary Client Service Representative position at Jornada Veterinary Clinic?
Jornada Veterinary Clinic is looking for a full-time Customer/Client Service Representative!
The Customer Service Representative (CSR) is professional and courteous while handling multiple tasks with many interruptions. They firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our clinics services and recommendations and clearly communicate them to clients.
The Customer Service Representative (CSR) is professional and courteous while handling multiple tasks with many interruptions. They firmly believe in the quality of care provided and communicate this sense of assurance to clients. They understand our clinics services and recommendations and clearly communicate them to clients.
As the face of our clinic, the CSR sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The successful candidate will bring a positive attitude, a service orientation, and high energy along with:
- Excellent interpersonal communication skills
- Ability to show empathy toward clients and treat animals with respect and compassion
- High emotional intelligence and an awareness and understanding of others’ reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficient computer skills and ability to perform clerical work with speed and accuracy
- Knowledge of general office practices and procedures, Customer Service Representative duties, and telephone technique
Benefits: Health, vision, dental insurance, 401K match, PTO, Paid parental and purr-ental leave, and so much more!
About Thrive
Vet-founded and Austin-born, Thrive Pet Healthcare has expanded to over 380 partner hospitals nationwide, united by a mission to shape the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners.
We bridge general practice, urgent care, specialty, and emergency care, and our locally rooted, nationally connected hospitals benefit from Thrive's extensive resources while maintaining their unique identities.
We believe that supporting our people is the key to helping pets thrive through every stage of life.
Join us where #WeThriveTogether. We provide customizable professional development opportunities, a supportive work environment that values work-life rhythms, and 24/7 mental health support.
At Thrive Pet Healthcare, we are committed to creating a culture where everyone from any background can be heard, respected, and valued. We pledge to build an inclusive environment nurtured by respectful curiosity to support, encourage, and celebrate the diverse voices of our teams and the communities we serve.
