What are the responsibilities and job description for the Medical Assistant Front/Back Office position at JOSE BARRERA MD?
Required: Certified Medical Assistant, 1 plus yrs experience ENT/Dermatology Practice
Preferred: Spanish Speaker, experience in facial plastic surgery and ear, nose and throat specialty, Medical Assistant certified
Role and Responsibilities
Medical Assistant Front/Back Office will provide patient care to cosmetic and ENT patients and physician support at front desk, back desk and in clinic. Check in and journey with patient through appointment – ensure all questionnaires/patient portal information complete, verify patient information, may take patient weight, temperature, blood pressure, provide doctor brief background and explanation for patient visit, dictation, instrument support and assistance when necessary, verify patient understanding (next step), check out and schedule next appointment, communicate with front desk any directives necessary, clean/turnover clinic room, follow through with any imaging/diagnostic orders, patient care coordination, records requests. MA may coordinate with and participate in operating room procedures.
Sub specialty/areas of focus: Sleep Surgery (Home Sleep Testing-patient counseling and download, documentation), Research, and Facial Plastic Surgery and non-surgical patients
Skills Required
- Attention to detail and organizational skills
- Comply with HIPAA, OSHA, other regulations, protect PHI, safeguard medical records, patient confidentiality.
- Anticipate physician needs, understand patient needs and document well (questionnaires, procedures to be done in clinic, consents, etc)
- Able to work closely with doctor and get along with clinic and administrative team
- Customer Service Driven, Professional Presentation/Etiquette
- Data Entry, ability to use an electronic health record
- Understand medical terminology, ICD-10, CPT codes)
- Excellent verbal and written communication
- Proficient in basic software (Word, database experience)
- Basic understanding of medical billing
- Phone, internet, typing skills, portal access ability/Able to work closely with doctor and get along with clinic and administrative team
- Understand and verify commercial insurance, Medicare, Tricare – benefit verification and application, eligibility, and authorization
DUTIES:
Answer phones
Greet patients – cheerful, professional
Patient intake-all fields, questionnaires
Patient consents
Manage incoming faxes
Respond to emails
Reminder/Appointment calls
Verify insurance benefits and provide Patient Responsibility to patients
Collect and post payments, produce Daily Payment Report
Track promotions
Scan documents, then shred
Mindful HIPAA- patient confidentiality, shredding documents
Records requests
Patient Flow Management – rooming, check-out
Front to back office communication
Scheduling-phone, referrals in, in person, email
Clinic entry-ensure only escorted patients, escorted vendors enter clinic
Update patient data, scan documents to record
Maintain office harmony, address patient issues, direct to manager when necessary
Document patient encounters as necessary
Assist authorizations (overflow)
Waiting area maintenance - clean and inviting
Track promotions at purchase
Assist HST faxing/back office scanning
Inventory-order, manage, track with proper documentation and efficiency, avoiding loss or waste
Equipment operation-troubleshoot breakdowns, maintain supplies, call for repairs
Instrument Sterilization-daily; Instrument set-up for procedures
OR Room turnover, stocking, cleanliness
Manage orders (DME, imaging, PSG/HST, labs)
Advise patients on Home Sleep Test over-night use, maintain, prep and sterilize device
Mix, prepare neurotoxin, dermal filler
Process transactions
Photos – taking photos, storing photos, identifying photos with “shared” permission
Assist in clinic with numbing, preparing instruments, sterile field
Other duties as assigned by manager(s)
