What are the responsibilities and job description for the Restaurant Manager position at Jose Pepper's Restaurants?
New location opening soon! 123 S. Santa Fe Salina, Kansas 67401
A Jose Pepper’s manager is responsible for overseeing the restaurant’s sales, staffing, and customer service. They ensure daily operations run smoothly, maintain operational excellence, and demonstrate exceptional leadership. Key responsibilities include staff management and training, ensuring compliance with food preparation standards, upholding cleanliness, enhancing the customer experience, and fostering team cohesiveness. Their primary focus is on continuously improving service and product quality for our guests.
Staff Management and Training
- Recruit, interview, hire, and train new employees on restaurant procedures.
- Conduct new employee orientation courses and write training schedules.
- Manage all training and onboarding for the entire store.
- Coach, counsel, and mentor all employees as needed.
- Develop employees through goal setting and coaching.
- Conduct quadrant evaluations as needed.
- Prepare and manage FOH schedules.
Payroll and Financial Management
- Manage and execute some payroll functions, including tip outs and on boarding
- Manage labor costs and complete all clerical responsibilities for corporate.
Customer Service
- Ensure excellent customer service from all employees.
- Handle customer issues as they arise.
- Serve orders to customers at tables and support staff on the floor.
- Take food and drink orders and process payments.
Inventory and Supplies
- Monitor and stock all equipment and supplies.
- Manage bar and alcohol sales and inventory.
- Place orders for restaurant supplies with distributors and schedule deliveries.
Operational Excellence
- Maintain sanitation, health, and safety standards.
- Conduct line checks and health and safety checks for each shift.
- Guarantee proper security procedures to protect employees, guests, and property.
- Ensure compliance with operational standards, company policies, and federal/state/local laws.
- Investigate and resolve complaints concerning food quality and service.
- Supervise portion control and quantities of preparation to minimize waste.
Community Involvement
- Provide a strong presence in the local community, working with schools to promote fundraising opportunities.
Accountability and Reporting
- Keep Corporate promptly and fully informed of all issues and take corrective action where necessary.
- Maintain a favorable working relationship with all company employees to foster a cooperative and harmonious working climate.
- Promote the “Guest First, Employee First” philosophy.
Additional Responsibilities
- Perform other duties and responsibilities as required or requested.
- Ensure a safe working and guest environment to reduce the risk of injury and accidents.
- Complete WC and GL accident reports promptly if a guest or employee is injured.
This organized list groups similar responsibilities together for better clarity and understanding.
FOOD AND SAFETY PLANNING
Enforce sanitary practices for food handling, general cleanliness, and the maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, and federal, state, and local laws and ordinances. Responsible for consistently delivering high-quality, fresh food preparation and service.
Maintain a professional restaurant image by upholding cleanliness, proper uniforms, and appearance standards. Collaborate with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and preparation quantities to minimize waste. Place orders with distributors and schedule supply deliveries. Must be SERV Safe certified to uphold all SERV Safe guidelines.
Enforce sanitary practices for food handling, general cleanliness, and the maintenance of kitchen and dining areas. Ensure compliance with operational standards, company policies, and federal, state, and local laws and ordinances. Responsible for consistently delivering high-quality, fresh food preparation and service.
Maintain a professional restaurant image by upholding cleanliness, proper uniforms, and appearance standards. Collaborate with Corporate office staff for efficient provisioning and purchasing of supplies. Supervise portion control and preparation quantities to minimize waste. Place orders with distributors and schedule supply deliveries. Must be SERV Safe certified to uphold all SERV Safe guidelines.
Requirements:
Strong verbal and written communication skills.
Strong verbal and written communication skills.
Self-disciplined, proactive, and outgoing with demonstrated leadership ability.
Pleasant and polite demeanor, maintaining a neat and clean appearance.
Ability to motivate employees to work collaboratively as a team to uphold food and service standards.
Capable of managing the pressures of coordinating multiple activities simultaneously and recommending effective solutions to restaurant challenges.
Proficient in communicating with a diverse staff.
Skilled in coordinating multiple tasks, including food, beverage, and labor costs, while maintaining operational standards in daily restaurant activities.
-Ability to assess the experience and qualifications of job applicants.
Physical Demands:
- Regularly required to talk and listen
- Frequently required to stand, sit, walk, use hands for handling and manipulation, reach with arms, climb, balance, and perform activities such as stooping, kneeling, crouching, or crawling
- Specific vision abilities required include close vision, distance vision, and the ability to adjust focus
- Occasional tasting and smelling abilities needed to accurately distinguish differences in flavor and odor intensity or quality
- Occasionally exposed to moving mechanical parts, airborne particles, and hot liquids
- Moderate noise level in the work environment
- Typical work week ranges from 40 to 50 hours, with hours varying based on the need to cover staff shortages or emergencies
Job Functions:
- Ability to perform all functions and positions at the store level
- Requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing up to 45 pounds
- Involves repetitive hand and wrist motions
- Experience handling hot, cold, and potentially hazardous kitchen equipment, as well as operating phones, computers, POS systems, copiers, and scanners.
ACCOUNTABILITY
The individual ensures that Corporate is kept promptly and fully informed of all issues, including problems, significant unusual matters, and positive events. They take immediate corrective action when necessary and suggest alternative courses of action as appropriate. Responsibilities and performance objectives are completed in a timely and effective manner, in alignment with JPR’s policies and procedures.
They maintain positive working relationships with all company employees to foster a cooperative and harmonious work environment, promoting maximum employee morale, productivity, and effectiveness. At all times, they represent a favorable image and uphold the “Guest First, Employee First” philosophy. Additionally, they perform other duties and responsibilities as required or requested.
The individual ensures that Corporate is kept promptly and fully informed of all issues, including problems, significant unusual matters, and positive events. They take immediate corrective action when necessary and suggest alternative courses of action as appropriate. Responsibilities and performance objectives are completed in a timely and effective manner, in alignment with JPR’s policies and procedures.
They maintain positive working relationships with all company employees to foster a cooperative and harmonious work environment, promoting maximum employee morale, productivity, and effectiveness. At all times, they represent a favorable image and uphold the “Guest First, Employee First” philosophy. Additionally, they perform other duties and responsibilities as required or requested.
