What are the responsibilities and job description for the CLINIC CONCIERGE (Field Marketing Representative) position at Joseph Spine Institute?
LOCATION: Travels between Safety Harbor and St. Petersburg as assigned (may visit our Tampa office on occasion)
JOB TYPE: Full-Time, Exempt
REPORTS TO: Marketing Manager
The Clinic Concierge is a Field Marketer who establishes and nurtures business relationships and creates and distributes positive branding messages and collateral for promoting Joseph Spine Institute’s surgical services and bringing new patients to the Practice. Territory covers Pinellas county as assigned. May cover Hillsborough county (Tampa) on periodic occasions as needed.
ESSENTIAL RESPONSIBILITIES:
- Collaborates with internal teams to develop and deliver branding projects.
- Identifies target clients and executes strategies to negotiate and promote business development.
- Collects and compiles patient feedback in an easily reviewed and understood format for review by Practice management and leadership.
- Develops and executes innovative marketing strategies to track, review, and modify performance of marketing initiatives.
- Forecasts and analyzes sales trends and marketing strategies; prepares and presents weekly reports to Physicians demonstrating tangible campaign results and makes recommendations based on analysis.
- Acquires and distributes materials related to sales and marketing in assigned territories.
- Develops and maintains positive relationships with existing and potential clients and all JSI staff.
- Reports to office daily for car pickup/return and holds weekly planning meetings with the Marketing Manager and CEO while traveling locally (Hillsborough and Pinellas counties) via company owned vehicle to develop business and promote our brand.
- Performs other duties as assigned.
QUALIFICATIONS:
- Bachelor’s degree in Sales and Marketing, Finance, Business, or related field preferred.
- Two to three (2-3) years of related experience in marketing, promotional sales, customer service, or related field, preferably with an orthopaedic practice (spine and neck).
- Possesses and retains a valid Florida Driver’s License, sufficient auto insurance to meet our insurer’s requirements, and a driving record in good standing while utilizing company vehicle for business.
- Solid knowledge of best practices and latest trends in marketing, with a cordial communication style and sense of aesthetics.
- Exceptional interpersonal, collaborative, verbal, and written communication abilities.
- Ability to effectively understand, follow, and communicate oral and written instructions in English. Must read, write, and speak English fluently to ensure clear work-related communications.
- Excellent sales, customer service, branding, presentation, organizational, and negotiating skills.
- Exudes good judgment, tactfulness, reliability, integrity, and always represents the Practice cordially and professionally.
- Expert with Microsoft Office Suite, social media, and website analytics tools.
INCLUSIVE, EQUAL OPPORTUNITY EMPLOYER
