What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at Josh Chase - State Farm Agent?
Benefits :
License reimbursement
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION :
As Customer Service Manager - State Farm Agent Team Member with Josh Chase - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences.
As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Josh Chase - State Farm Agent is eager to bring aboard your collaborative presence.
RESPONSIBILITIES :
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.
QUALIFICATIONS :
Excellent communication skills - written, verbal, and listening
Highly organized and detail-oriented
Proactive in problem-solving
Able to work in and manage a team environment
Experience in Windows computer applications
Able to coordinate and collaborate with others to achieve agency goals.
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