Shop Manager (Flying Horse)

Your role:

The Shop Manager represents the top tier of boots-on-the-ground management of Josh & John’s. They are committed and responsible for smooth operations of specified stores and should act as the primary point of contact and support for members of their staff. They are natural leaders with exceptional delegation skills and a keen ability to adapt to evolving landscapes. Their voice, communication, and action should always be aligned with core values and missions of Josh & John’s and their Operators. A Shop Manager ensures that the full Josh & John’s experience - for both customer and employees - is upbeat, quick, and consistent.

Success Statement:

Success in the Shop Manager role will look like the following: taking direct responsibility for a community-oriented environment in the shop, being adept with impactful communication that is intentional, building capacity around an excellent experience through an effective team of scoopers, and execution of tasks and feedback to ensure shop operations are smooth.

Customer & Community Oriented

• Provide consistent, positive, and engaging customer experiences
• Create and foster a customer-centric shop culture
• Address customer needs and concerns through genuine care and authentic human connection
• Cultivate a lively and spirited shop environment for the team and customers

Communicate with Impact

• Train, coach, and provide feedback for your team to create an understanding of our company, shop priorities, and menu
• Communicate with precision by articulating knowledge of desired outcomes
• Embrace feedback and communicate in a timely, considerate, and detailed manner
• Create, foster, and maintain a shop culture of accountability, purpose, and pride around meeting performance expectations

Building the Scooper Team

• Assist the Operator in identifying, screening and hiring the right talent
• Foster a growth-oriented environment through continuous team development, coaching, and feedback
• Supervise and address team performance
• Build capacity in delivering an excellent experience by knowing scooper’s strengths and weaknesses

Execution of Operational Tasks

• Thrive in a fast-paced environment with a positive attitude
• Navigate ambiguity, embrace and lead change, and make intentional and strategic decisions
• Clearly detail and communicate shop performance to the Operator
• Utilize and oversee established systems, tools, and procedures
• Uphold company standards and norms
• Coach and uphold Josh and John’s standard of cleanliness
• Ensure optimal product and supply levels through accurate inventory-taking
• Delegate tasks based on customer flow and necessary action items

Core Responsibilities:

• Team Development & Culture: Using a culture of feedback and by scooping alongside team members, provide oversight to ensure continuous improvement and lead approved team development initiatives.
• Observation & Improvement: Conduct regular observations, identify areas for improvement, and implement effective change based on actionable data
• Weekly/Daily Store Performance: Develop and implement weekly and daily plans, ensuring successful execution, necessary adjustments, acquire emergency needs, and store maintenance tasks as needed
• Support Operator: Assist the Operator with tasks such as staff management, writing schedules, inventory, employee orientation, and conducting 1:1 meetings with scoopers
• Interviewing: Conduct initial interviews for prospective new hires.
• Team Communication: Facilitate weekly team communication through Slack and in person.
• Attendance Management: Uphold the attendance policy by coaching the team and ensuring consistent compliance.
• Performance Documentation: Prepare and deliver write-ups as needed to address performance issues.
• Emergency Coverage: last line of coverage in emergency situations

Shift Requirements:

• 5 shifts/week (35-40 hours)
• 3-4 high revenue shifts (Thursday-Sunday)
• Weekly: at least 1 opening shift & 2-3 mid shifts (two on Fri/Sat/Sun)

Eligibility Qualifications/Preferences

Not meeting the following preferences does not exclude you from consideration. They will make you an excellent candidate:

• Preferred at least two years of experience in a related service industry
• Preferred at least one year of experience delegating tasks to other employees and/or coordinating the tasks of 2 employees
• Preferred tangible experience surrounding the following skills: professionalism, leadership, social skill, commitment, motivation, and adaptability.
• Prefer a minimum of 20 years of age

Perks & Benefits

• Earn PTO
• Health insurance benefits (50% employer paid)
• 401(K) Plan (Contingent upon meeting eligibility requirements)
• Dental Plan (Employee Paid)
• Vision Plan (Employee Paid)
• Opportunities for career growth and development

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• What experience do you have in a position of leadership or in leading others?
• Please tell us about an experience you have had in either implementing feedback given to you or in giving feedback to someone else.
• What motivates you to get this job?

Experience:

• Customer service: 2 years (Required)

Ability to Commute:

• Colorado Springs, CO 80921 (Required)

Work Location: In person

Salary : $40,000