What are the responsibilities and job description for the Insurance Customer Service Representative position at Josh Sherrill Insurance Agency?
Our growing firm is seeking an organized and friendly account manager to play a strategic role on our team. You’ll be responsible for answering any client questions or concerns about coverage, policy changes, and billing deadlines. Our ideal candidate will be able to provide an excellent customer experience and demonstrate a basic understanding of our insurance products. If you are a strong communicator with strong attention to detail and have an interest in growing your career in the insurance industry, we’ll train you up on the skills you need to succeed in this role. Can’t wait to get started? Apply to join the team today!Compensation:
111,000 - 123,000 yearly
Responsibilities:- Answer clients completely on policy or billing questions including explanations about their coverage or rate adjustments to ensure total understanding
- Facilitate communication with clients and claims adjusters to process all documentation reporting a claim on a current policy
- Assist with the renewal process and any policy updates by providing competitive quotes
- Record any policy updates or changes on customer accounts by tracking them in our book of business and communicating with clients to explain any updates to their coverage
- Stay up to date with industry standards, current rates, coverages, insurance products, insurance policies, and carriers by regularly speaking with our industry partners so you can help clients, underwriters, sales representatives, account executives, and the rest of our service team understand and address the latest rules and policy updates
- Follow up skill, written and verbal communication skills and problem-solving skills are a must in this role
- Insurance experience as an insurance agent or other position is highly preferred but candidates with the appropriate skills should still apply, training is provided
- Candidates should have an Associates or Bachelor’s degree, but all candidates with insurance industry experience will be considered
- Must have active insurance license in your state or must be willing to get licensed in 90 days
- Candidates should have basic computer skills and be proficient with Microsoft Office Suite (Word, Excel PowerPoint, etc.)
Josh Sherrill Insurance Agency partners With Fortune 500 and Fortune 100 companies to market and sell their products. We focus on the Senior Market to evaluate and meet their insurance needs.
- No cold calling
- No Prospecting
- All Lead-based Sales
- Six figure Mentorship
- Training
We are looking for go-getters who are ready to take their careers to the next level.
