What are the responsibilities and job description for the Health Insurance Customer Service Representative position at Joski Insurance?
About us
Joski Insurance is a growing small business in Star, ID. We are professional, innovative and customer-centric.
This position requires you to wear multiple hats and jump from role to role efficiently. This position is primarily answering phones and navigating multiple computer systems at one time. The right candidate must have customer service skills that can effectively communicate with clients and other staff and insurance agents. The right candidate must have computer skills and the ability to effectively communicate.
Our work environment includes:
- Fast paced office
- Comfortable office setting
- Industry growth opportunities
Responsibilities:
- Provide excellent customer service by addressing client inquiries and concerns
- Schedule appointments for agents and gather client information.
- Process insurance policy applications, endorsements, and renewals
- Maintain accurate records of client interactions and transactions
- Stay updated on industry trends and changes in insurance policies and regulations
Qualifications:
- Current Idaho Health Insurance License is highly desirable, but not required.
- Proven experience in health insurance or related field.
- Soft Skills to communicate with clients over the phone and in person.
- Good understanding of Medicare, individual and small group markets, and policies - Knowledge of HIPAA regulations and compliance
- Excellent communication and interpersonal skills
- Bilingual in English and Spanish is a plus
- Proficient in using computer software for sales administration
Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization.
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Supplemental Pay:
- Bonus opportunities
License/Certification:
- Health Insurance License (Preferred)
Work Location: In person
Salary : $18 - $22