Job Title : Customer Account Coordinator - School Support
Job Type : FT / Salaried, Non-exempt (eligible for OT)
The Customer Account Coordinators support the JostensPIX (JPIX) Operations and Sales teams with preparation and execution of the JPIX School Picture Day events. We need team members with amazing customer service skills to support this fast-growing division.
YOU WILL : Support .
- Assist the JPIX teams with any operational or support activities to meet and exceed customer expectations
- Establish and build relationships with school contacts, utilizing a phone first approach
Deliver.
Provide pro-active customer service to schools, sales reps, and internal partnersProvide exemplary customer service to schools, vendors, and internal partners primarily through phone calls, as well as email communicationsStrengthen.
Responsible for accurate, immediate decisions based on real-time information to adjust resources as changes occurBuild deep rooted partnerships with key customer resourcesYOU HAVE :
Associate degree in business or service field or combination of education and equivalent experience2-3 years experience in successful customer relations workExperience with handling inbound and outbound callsCreative problem-solving skills with ability to have difficult conversations and de-escalate stressful situationsExtremely strong attention to detail and organizationAbility to multi-task, prioritize and work both independently and in a collaborative environmentExcellent verbal and written communication skillsWorking level proficiency with the Microsoft Office suiteComfort with technology and learning new software applicationsA positive disposition and ability to work in a fast-paced environment managing a variety of operational needsWillingness and initiative to take on additional responsibilitiesIndependent judgment required to plan, prioritize and organize competing tasks or demands that may be deadline drivenReasonable flexibility of schedule to support seasonal extended hoursPreferred :
Bachelors degree in businessExposure to and understanding of the industry and competitionAdvanced knowledge of the Microsoft Office SuiteKnowledge of scheduling or logisticsKey account management experience to demonstrate relationship support abilitiesLOVE WHERE YOU WORK :
We care about YOU. We are a growing team, but not so big that you are just a number! This team works closely together and we support each other!We care about your health. We offer competitive healthcare (health, dental, vision, life) in addition to voluntary benefits including DailyPay, home and car insurance, pet insurance, flexible spending account, amongst many more.We invest in your future. We offer a 401K match vested immediately so you can start saving for retirement right away.We want you to unplug when needed. We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.We care about your development. We support tuition reimbursement after 6 months of service.We believe in pay transparency. The salary range for this position is $44,000 - $45,000 with opportunity for overtime.APPLICATION DEADLINE : February 28, 2025
About Us :
Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products - like yearbooks, letter jackets, class jewelry and championship rings - keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here.
Americans with Disabilities Act (ADA) :
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE / M / F / Vet / Disabled are encouraged to apply.
California Privacy Policy : https : / / www.jostens.com / about / california-employee-privacy-policy
Pay Range : $44,000 - $45,000 per year
Salary : $44,000 - $45,000
