What are the responsibilities and job description for the Customer Care Specialist position at Jostens?
JOB TITLE: Customer Care Specialist
MODALITY: On site
SCHEDULE: 7:00 AM - 4:30 PM M-F
SALARY: DOP$44,000.00
GENERAL DESCRIPTION OR PURPOSE OF JOB:
The customer care representative is responsible for handling the Sales/Consumer case status for claims, returns, repairs, and order modifications as well as processing these into our CRM systems. Specialists must have extensive product and process/procedure knowledge. Requests are received by telephone, fax, and email. Specialists must have extensive product knowledge of jackets, outerwear, and chenille. They are the front-line communication to the consumer/sales to provide help and assist in all the activities related to the department.
RESPONSIBILITIES / ESSENTIAL FUNCTIONS:
|
Item
|
Responsibility/Function
|
%Time
|
|
1
|
Communicating with customers/sales reps to fulfill questions/returned orders
|
30%
|
|
2
|
Handle Calls to provide order status, information on products and processes, place orders
|
40%
|
|
3
|
Communication with factory/Art Dept./Order changes
|
15%
|
|
4
|
Processing Sales/Consumer claims, returns, repairs, and order modifications into our CRM systems
|
15%
|
JOB REQUIREMENTS/SPECIFICATIONS: Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.
Required:
- High school graduated
- Full bilingual (English/Spanish)
- 1 years of experience working in Customer Service roles
- MS proficient
Preferred:
- Experience in Neff Customer Service and/or Order entry
Benefits:
- Weekends off
- Weekly Payment
- Two ways Transportation
- Referral program
- Medical and life insurance
- Carrer Development
- Growth Opportunities
- Pharmacy and optic center credit
- Savings accout
Salary : $44,000
