What are the responsibilities and job description for the Customer Service Rep position at Jostens?
Job Title: Customer Service Rep
Location: Santiago - On Site / WFH after 3 Months
Salary: DOP$40,000 Incentives up to 6k per performance
Shifts: 9:00 am - 6:00 pm and 10:00 am -7:00 pm during DLS
Shifts: 9:00 am - 6:00 pm and 10:00 am -7:00 pm during DLS
GENERAL DESCRIPTION OR PURPOSE OF THE JOB:
The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities:
- Processing Consumer/Sales requests via email and call center
- Communicating with customers/sales reps-Product/program questions/Returns
- Training and Education- Product/Entry
- General Housekeeping/Filing
- Communication with factory/Art Dept./Order changes
Job Requirements:
Required:
- High School diploma
- Strong work ethic, excellent typing skills, professional phone etiquette, strong effective
- interpersonal communications, listening skills, and attention to detail both written and verbal.
- Listening skills and attention to detail in both written and verbal communication is key
- Advance English Level
- Dominican ID
- Live in Santiago
- Able to work on site.
Benefits:
- Weekly Payment
- Law medical insurance and AFP
- Complementary Medical Insurance
- Life Insurance
- 2 way free Transportation
- Internal Bank
- Credit in pharmacy and optic center
- Referral Program
- Growth Opportunities
- WFH after 3 months based on performance
Salary : $40,000
