What are the responsibilities and job description for the Sales / Customer Service Representative position at Jostens?
Sales / Customer Service Representative for School Student Planners
Location: Sedalia, Missouri (inside sales)
Base pay plus annual sales commission
Through direct marketing via mail, telephone calls, website inquiries, response cards, etc., the representative is responsible for increasing sales in both their specific territory and for the team as a whole within the goals and guidelines set by management for accountability. External communications will include, but will not necessarily be limited to public and private school teachers, administrators, parent/student organizations, territory representatives, and private individuals.
Customer service is provided on orders from order entry through the post-shipment time frame with interaction between the customer, representative, manufacturing, and accounting. Internal communications will include, but will not necessarily be limited to other representatives of the Sales and Customer Service team, Information Systems, Accounting, Manufacturing, Marketing, and Management.
JOB REQUIREMENTS/SPECIFICATIONS:
Minimum education required is a high school diploma or GED. Must read, write, and communicate in English as it relates to this position. An associate’s or college degree is preferred.
Bi-lingual in Spanish would be preferred.
Office experience in dealing with international customers and shipping documentation not a requirement, but would be beneficial.
Must have a working knowledge of basic office procedures, including keyboarding.
Knowledge or experience with a CRM software package, or customer database software is preferred.
Knowledge of basic accounting functions would be helpful, but not required.
Good communicator with pleasant telephone voice.
Proven sales experience is required; inside sales experience preferred.
Celebrating over 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid-size company with a small company feel, allowing us to move fast and explore innovative ideas.
Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at recruiter@jostens.com or (952) 830-3399.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.
California Privacy Policy: https://www.jostens.com/about/california-employee-privacy-policy
